Operations Support Administrator - Customer Care

Westrac; City Of Swan; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Novated leasing

Income protection

Retail discounts

Employee Share Purchase Plan

Descripción de la vacante

WesTrac, a leading Cat equipment dealer in Western Australia, seeks an Operations Support Administrator for our South Guildford Component Rebuild Centre. This full-time role involves delivering high-level admin and customer support, coordinating onboarding and travel, and maintaining compliance and records.

You will work Monday to Friday, 8.5 hours daily, with a focus on efficient service delivery. You will interact with customers, resolve inquiries, and contribute to continuous improvement

Formación

• Excellent communication, interpersonal and written skills.
• Strong customer service orientation with ability to build relationships.
• Proven time management and ability to prioritise multiple tasks.

Responsabilidades

• Deliver administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and QA systems.
• Provide procurement, finance and work order administration support (requisitions, invoicing, expenses).
• Support workshop operations through stakeholder communication, scheduling and coordination.

Conocimientos

Excellent communication

Customer service

Time management

Interpersonal skills

Microsoft Office proficiency

Herramientas

SAP Purchasing

Concur

Microsoft Office

Descripción del empleo

WesTrac, a leading Cat equipment dealer in Western Australia, seeks an Operations Support Administrator for our South Guildford Component Rebuild Centre. This full-time role involves delivering high-level admin and customer support, coordinating onboarding and travel, and maintaining compliance and records.

You will work Monday to Friday, 8.5 hours daily, with a focus on efficient service delivery. You will interact with customers, resolve inquiries, and contribute to continuous improvement