Administrator - Service Operations

WesTrac Cat; City Of Swan; Presencial; AUD 65.000 - 82.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Parental Leave

Novated Leasing

Income Protection Insurance

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Resumo da vaga

WesTrac Cat in Guildford, WA, is seeking an Operations Support Administrator to join our Component Rebuild Centre in South Guildford on a full-time basis. You will interact with customers, deliver high-quality service, and coordinate onboarding, travel, procurement, and work order administration.

The role requires strong communication, customer service, and Microsoft Office skills, with experience in SAP Purchasing and Concur considered highly advantageous.

Qualificações

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency, SAP Purchasing and Concur experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Responsabilidades

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance and work order administration support, including purchase requisitions, invoicing and expense processing.
• Support the workshop operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Conhecimentos

Communication skills

Customer service

Time management

Organisational skills

Ferramentas

SAP Purchasing

Concur

Microsoft Office

Descrição da vaga

Location: Guildford, WA, AU

Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator will join our team on a full-time basis at our Component Rebuild Centre in South Guildford.

You will have the ability to interact with our customers and deliver a high level of customer service, responding promptly to our customer inquiries and resolve our customer requirements, issues or complaints with ease.

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance and work order administration support, including purchase requisitions, invoicing and expense processing.
• Support the workshop operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency, SAP Purchasing and Concur experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such, as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6669