Administrator - Service Operations

Westrac; City Of Swan; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Parental leave

Novated leasing

Income protection

Retail discounts

Employee Share Purchase Plan

Job summary

WesTrac, a leading Cat equipment dealer in Western Australia, seeks an Operations Support Administrator for our South Guildford Component Rebuild Centre. This full-time role involves delivering high-level admin and customer support, coordinating onboarding and travel, and maintaining compliance and records.

You will work Monday to Friday, 8.5 hours daily, with a focus on efficient service delivery. You will interact with customers, resolve inquiries, and contribute to continuous improvement

Qualifications

• Excellent communication, interpersonal and written skills.
• Strong customer service orientation with ability to build relationships.
• Proven time management and ability to prioritise multiple tasks.

Responsibilities

• Deliver administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and QA systems.
• Provide procurement, finance and work order administration support (requisitions, invoicing, expenses).
• Support workshop operations through stakeholder communication, scheduling and coordination.

Skills

Excellent communication

Customer service

Time management

Interpersonal skills

Microsoft Office proficiency

Tools

SAP Purchasing

Concur

Microsoft Office

Job description

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Reporting to the Operations Support Admin Supervisor, the Operations Support Administrator will join our team on a full-time basis at our Component Rebuild Centre in South Guildford.

You will have the ability to interact with our customers and deliver a high level of customer service, responding promptly to our customer inquiries and resolve our customer requirements, issues or complaints with ease.

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate onboarding, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance and work order administration support, including purchase requisitions, invoicing and expense processing.
• Support the workshop operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency, SAP Purchasing and Concur experience highly regarded.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.