WIP Coordinator

WesTrac Cat; City Of Swan; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

Secondary Carers Leave

Novated Leasing

Income Protection Insurance

600+ retail discounts

Health & Wellness discounts

EAP access

Internal Career Progression

Referral bonus up to $5000

Employee Share Purchase Plan

Job summary

WesTrac in Guildford, WA, Australia, is seeking a Workshop Administration Coordinator for our Component Rebuild Centre (CRC) in South Guildford. You will coordinate work orders, manage invoicing for repairs and maintenance, and collaborate with multiple departments to deliver excellent customer outcomes.

The role offers a Monday–Friday roster, with 8.5-hour days, and requires strong financial acumen and stakeholder engagement to optimise costs and service delivery.

Qualifications

• Customer-focused mindset with a passion for service and support.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities in a dynamic environment.
• Well-developed financial acumen with cost analysis ability.
• Proficient in Microsoft Office, Teams, Smartsheet and SAP.
• Ability to work autonomously and as part of a team.

Responsibilities

• Coordinate and manage work orders in ServiceLink to ensure timely service delivery.
• Facilitate accurate invoicing for repairs and maintenance.
• Analyse maintenance costs and customer requirements to identify solutions.
• Build strong relationships with customers through exceptional service.
• Collaborate with internal departments to ensure seamless operations.
• Identify opportunities to add value while supporting business objectives.

Skills

Customer focus

Communication

Multitasking

Financial acumen

Digital literacy

SAP

Tools

Microsoft Office

Teams

Smartsheet

SAP

Job description

Location: Guildford, WA, AU

Reporting into the Supervisor, The Workshop Administration Coordinator will be joining our Component Rebuild Centre in South Guildford, where the role is accountable for completing and controlling work orders, whilst ensuring compliance and investigating maintenance costs.

The role will be responsible for the coordination of effective and efficient invoicing of repairs and maintenance for our CRC team. This is an exciting opportunity to support and collaborate with a great team and various other departments in a challenging and dynamic role.

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)

What You'll Do:

• Coordinate and manage work orders in ServiceLink to ensure timely and accurate service delivery.
• Facilitate efficient invoicing processes for repair and maintenance activities.
• Strong Financial acumen and the ability to analyse maintenance costs and customer requirements to identify practical solutions.
• Build strong relationships with customers by delivering exceptional service and support.
• Collaborate with internal departments to ensure seamless operations and customer outcomes.
• Proactively identify opportunities to add value for customers while supporting business objectives.

Skills & Experience:

• A customer-focused mindset with a passion for delivering outstanding service and support.
• Strong communication and stakeholder engagement skills, enabling you to build trusted working relationships.
• Proven ability to manage multiple priorities, remain organised and deliver outcomes in a dynamic environment.
• Well-developed financial acumen, analytical and problem-solving skills, with the confidence to navigate challenges.
• Strong digital literacy, including experience with Microsoft Office, Teams, Smartsheet and SAP, coupled with the ability to work autonomously and as part of a team.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6675