Customer Solutions Coordinator - Heavy Equipment

WesTrac Cat; Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

600+ retail discounts

Job summary

WesTrac Cat in Perth, WA seeks a Customer Coordinator to join our Perth Branch on a full-time basis. You will work with the Workshop team to deliver exceptional customer service and act as the primary contact for clients and stakeholders.

The role spans customer engagement and operational support to ensure efficient service delivery and positive outcomes. The position offers a Monday–Friday roster, with 10.5-hour days, including an unpaid meal break.

Qualifications

• Workshop, service, or heavy equipment industry experience.
• A customer-first mindset and strong stakeholder management skills.
• Exceptional organisation, planning, and communication abilities.
• Experience with warranty process and claims.
• Experience using ServiceLink, DBS, or similar operational systems.
• Mechanical aptitude or a trade background (desired).

Responsibilities

• Evaluate customer requirements to define tailored service and repair scopes, coordinating with the quoting department for accurate quotations.
• Create and review work orders and work packs against customer purchase orders.
• Manage customer agreements, proforma invoices, invoicing, and claim processing per company procedures.
• Maintain accurate customer records, documentation and reports in key systems (DBS, Concur, SAP, CWS, IDS, Foundry, SIS).
• Coordinate with customers and stakeholders to achieve timely outcomes, identifying opportunities for continuous improvement.
• Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers

Skills

Workshop experience

Customer-focused

Organisation & planning

Warranty process & claims

ServiceLink/ DBS / similar systems

Mechanical aptitude / trade background

Tools

DBS

Concur

SAP

CWS

IDS

Foundry

SIS

Job description

WesTrac Cat in Perth, WA seeks a Customer Coordinator to join our Perth Branch on a full-time basis. You will work with the Workshop team to deliver exceptional customer service and act as the primary contact for clients and stakeholders.

The role spans customer engagement and operational support to ensure efficient service delivery and positive outcomes. The position offers a Monday–Friday roster, with 10.5-hour days, including an unpaid meal break.