Operations & Scheduling Coordinator

dormakaba International Holding AG; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

AAA Nominations

Wellbeing Committee

WhereFit membership discounts

Job summary

dormakaba International Holding AG in Mackay seeks an Administration Coordinator to support day-to-day branch operations as the first contact for customers. You will handle admin tasks, scheduling, invoicing and service coordination, ensuring accurate records and smooth service delivery across teams.

Reporting to the Branch Manager, this role requires strong communication, attention to detail, and proficiency in MS Office.

Qualifications

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

Responsibilities

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery and operational support.

Skills

Administration

Customer service

Scheduling

Coordination

Data entry

Communication

Tools

MS Office

Job description

dormakaba International Holding AG in Mackay seeks an Administration Coordinator to support day-to-day branch operations as the first contact for customers. You will handle admin tasks, scheduling, invoicing and service coordination, ensuring accurate records and smooth service delivery across teams.

Reporting to the Branch Manager, this role requires strong communication, attention to detail, and proficiency in MS Office.