Sales Support & Customer Care Coordinator

dormakaba Australia & New Zealand; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba Australia & New Zealand is seeking a proactive Sales Support Coordinator for our Gliderol team in Pinkenba, Brisbane. You will bridge customers and the sales team, handling enquiries, orders, and claims while contributing to smooth daily operations and outstanding service.

Based in Pinkenba, you will join a collaborative team and support the day-to-day management of customer records, communications and data integrity across systems, with opportunities to grow in a global access

Qualifications

• Previous experience in customer service, sales support or administration.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organisation.
• Proven problem-solving skills and customer focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence in using business systems and customer service software.
• Professional and calm approach when handling customer issues.
• Positive attitude and willingness to learn and grow with the role.

Responsibilities

• Process customer orders, credits, warranty claims and damage claims.
• Provide customer support via phone, email and online channels.
• Assist with product troubleshooting and spare parts enquiries.
• Manage account administration and customer records.
• Coordinate customer communication and ensure timely issue resolution.
• Support the broader sales team with administrative and operational activities.
• Maintain accurate data and documentation across business systems.

Skills

Customer service

Sales support

Administration

Communication

Attention to detail

Multitasking

Tools

CRM

ERP

Order processing systems

Inventory management

Job description

dormakaba Australia & New Zealand is seeking a proactive Sales Support Coordinator for our Gliderol team in Pinkenba, Brisbane. You will bridge customers and the sales team, handling enquiries, orders, and claims while contributing to smooth daily operations and outstanding service.

Based in Pinkenba, you will join a collaborative team and support the day-to-day management of customer records, communications and data integrity across systems, with opportunities to grow in a global access