Administrator

dormakaba Australia & New Zealand; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounted Health Insurance

Peer to Peer Recognition program

Wellbeing Committee

WhereFit membership

Job summary

dormakaba Australia & New Zealand in Mackay is seeking an Administration Coordinator to support daily branch operations. You will manage reception, handle inquiries, and provide administrative and scheduling support to the team.

Reporting to the Branch Manager, you will coordinate installations, process quotes and invoices, maintain records, and liaise with technicians and suppliers to ensure smooth service delivery.

Qualifications

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

Responsibilities

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery.

Skills

Administration

Customer service

Scheduling

Coordination

Data entry

Tools

Microsoft Office

ERP systems

Job description

Position Overview

As an Administration Coordinator, at our Best Doors business in Mackay you will play a pivotal role in supporting the day-to-day operations of our branch. Reporting to the Branch Manager, you will be the first point of contact for customers while providing essential administrative, scheduling and operational support to the wider team.

What You Will Do

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery and operational support.

What We Require

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

What We Prefer

• Experience within construction, trade services, manufacturing, logistics, transport, warehousing administration or related industries – highly regarded
• Experience coordinating schedules, installations or service activities
• Exposure to quoting, invoicing and purchase order processes
• Experience using ERP, inventory management or job scheduling systems

What We Offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.