Administrator

dormakaba International Holding AG; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

Peer to Peer Recognition via our AAA N

Wellbeing Committee focusing on Mental

WhereFitmembership offering discounts

Job summary

dormakaba International Holding AG's Best Doors Mackay is seeking an Administration Coordinator to support day-to-day branch operations, report to the Branch Manager, and be the first point of contact for customers.

You will handle reception, quotes, orders, scheduling installations, maintain records, and liaise with technicians and suppliers to ensure smooth service delivery.

Qualifications

• Experience in administration, customer service, scheduling or coordination.
• Strong customer service, communication and relationship-building skills.
• High attention to detail with accurate data entry and records.
• Organised, with problem-solving and time management to handle multiple priorities.
• Proficient with Microsoft Office and computer-based systems; eager to learn.

Responsibilities

• Manage reception, inbound calls, and customer enquiries via phone, email and in person.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices and purchase orders.
• Schedule and coordinate installations, maintenance and service activities.
• Create and maintain accurate job cards, service docs and data records.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Time management

Data entry

Proactive learner

Tools

Microsoft Office

ERP systems

Inventory systems

Job scheduling software

Job description

Position Overview

As an Administration Coordinator, at our Best Doors business in Mackay you will play a pivotal role in supporting the day-to-day operations of our branch. Reporting to the Branch Manager, you will be the first point of contact for customers while providing essential administrative, scheduling and operational support to the wider team.

What you will do

• Manage reception, inbound calls, and customer enquiries across phone, email, and walk-in channels.
• Respond to service requests and maintain effective customer communications.
• Prepare and process quotes, orders, invoices, and purchase orders.
• Schedule and coordinate installations, maintenance, and service activities.
• Create and maintain accurate job cards, service documentation, and operational data.
• Receive stock, maintain inventory records, and manage BOM data accuracy.
• Process contractor invoices and support accounts and administrative functions.
• Liaise with technicians, installers, suppliers, contractors, and the Branch Manager to ensure smooth service delivery and operational support.

What we require

• Previous experience in administration, customer service, scheduling, or coordination roles.
• Strong customer service, communication, and relationship-building skills.
• High attention to detail with accurate data entry and record management capabilities.
• Strong organisational, problem-solving, and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and computer-based systems, with a proactive attitude and willingness to learn new processes.

What we prefer

• Experience within construction, trade services, manufacturing, logistics, transport, warehousing administration or related industries – highly regarded
• Experience coordinating schedules, installations or service activities
• Exposure to quoting, invoicing and purchase order processes
• Experience using ERP, inventory management or job scheduling systems

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFitmembership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.