Construction Scheduler and Customer Service Coordinator

Buildsafe Australia Pty Ltd.; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Uniform allowance

Monthly lunches

Professional car washes

Employee Assistance Program

Job summary

Buildsafe Australia Pty Ltd. on the Gold Coast is seeking a Scheduler/Customer Service Coordinator to join a small team.

You will schedule work for branches across QLD, engage with customers by phone, and admin notes and bookings to ensure trucks arrive on site on time with the right products. Ideal candidates have strong communication, experience in scheduling or call-centre environments, and good computer skills.

Qualifications

• Experience in a scheduling role or call-centre environment.
• Strong written and verbal communication with internal and external stakeholders.
• Able to manage multiple tasks and calendar planning.
• Intermediate computer skills and attention to detail.

Responsibilities

• Schedule jobs between trucks to service various building sites for our branches.
• Liaise closely with your Branch Manager and installers whilst assisting with the facilitation of smooth operations throughout the day.
• Receive and respond to phone calls (inbound and outbound), along with email enquiries from customers.
• Optimise schedules to achieve maximum branch profitability.
• Ability to troubleshoot, problem-solve and resolve concerns or issues; and
• Admin responsibilities of entering bookings, purchase orders and assisting with invoicing queries.

Skills

Scheduling

Customer service

Communication

Stakeholder management

Organisational skills

Tools

MS Office

CRM software

Job description

Buildsafe Australia Pty Ltd. on the Gold Coast is seeking a Scheduler/Customer Service Coordinator to join a small team.

You will schedule work for branches across QLD, engage with customers by phone, and admin notes and bookings to ensure trucks arrive on site on time with the right products. Ideal candidates have strong communication, experience in scheduling or call-centre environments, and good computer skills.