Service Scheduler & Field Operations Coordinator

dormakaba International Holding AG; Townsville City; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted health insurance

ABC values awards

Wellbeing committee

WhereFit discounts

Job summary

dormakaba is seeking a Service Scheduler in Townsville, Australia to coordinate field technicians, subcontractors and internal teams for efficient service delivery.

You will prioritise urgent and safety-related work orders, communicate ETA updates to customers, and support field managers with admin and reporting. Proficiency in Excel and CRM systems preferred, with strong organisational skills and customer focus to ensure high service standards.

Qualifications

• Experience in scheduling, coordination or service administration within a service-based environment.
• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Scheduling

Coordination

Customer service

Excel

Prioritisation

Organisational skills

Tools

Salesforce

CRM systems

Workforce management systems

Job description

dormakaba is seeking a Service Scheduler in Townsville, Australia to coordinate field technicians, subcontractors and internal teams for efficient service delivery.

You will prioritise urgent and safety-related work orders, communicate ETA updates to customers, and support field managers with admin and reporting. Proficiency in Excel and CRM systems preferred, with strong organisational skills and customer focus to ensure high service standards.