Business Development and Compliance Coordinator

Monash University; Geelong; On-site; AUD 120,000 - 135,000; Full time

Job summary

City of Geelong seeks a Business Development and Compliance Coordinator to lead quality and regulatory compliance for Community Care. You will shape strategic growth, planning and performance reporting, ensuring services remain sustainable and compliant.

The role focuses on innovation, governance and stakeholder engagement to deliver high-quality services for older people and vulnerable community members.

Qualifications

• Qualifications in Business or related field; extensive experience acceptable.
• Experience leading planning, service development, performance reporting or quality/compliance.
• Lead multidisciplinary teams and drive organisational improvement.
• Strong knowledge of quality management systems, governance, risk and improvement methodologies.
• Analytical and financial acumen with ability to interpret data.
• Proven ability to lead change and continuous improvement initiatives.

Responsibilities

• Lead quality and regulatory compliance framework for Community Care in line with laws and standards.
• Promote a collaborative, customer-focused culture aligned with values and framework.
• Coach leaders and staff in continuous improvement, quality management and performance.
• Develop and review service, operating and improvement plans for sustainability and responsiveness.
• Analyse demand, utilisation, workforce capacity and financial performance for improvements.
• Oversee quality assurance, compliance monitoring, audits and reporting.
• Develop business cases and strategic recommendations for growth and sustainability.

Skills

Business planning

Service development

Performance reporting

Quality & compliance

Multidisciplinary leadership

Financial analysis

Change management

Education

Tertiary qualification in Business/Health/Public Administration/Commerce or related field

Job description

Business Development and Compliance Coordinator

Job no: 500772
Work type: Permanent Full Time
Classification: Band 8 - $125,701.97 pa plus super
Categories: Management, Community Care

About the role
In this leadership role, you will shape the strategic growth, sustainability and continuous improvement of City’s Community Care Services, helping ensure we deliver high quality, responsive services that make a meaningful difference to older people and vulnerable members of our community.

You will identify and lead opportunities to expand services delivered in house, reducing unnecessary reliance on external providers while strengthening outcomes, value and service quality. Working across the organisation, you will play a pivotal role in service planning, business development, quality and regulatory compliance, performance reporting, funding accountability and organisational improvement. With a strong focus on innovation, sustainability and community impact, you will ensure our services remain financially responsible, compliant and responsive to changing community needs, while building a strong foundation for their continued growth and success.

Work type: Permanent Full Time
Classification: Band 8 $125,701 pa plus super

Key responsibilities include:

• Lead Community Care's quality and regulatory compliance framework, ensuring compliance with the Aged Care Act, Aged Care Quality Standards, Support at Home requirements, CHSP obligations and other relevant legislative and regulatory requirements.
• Lead and promote a collaborative, customer-focused and high-performing culture aligned with the City's values and Leadership Capability Framework.
• Build capability across the department by coaching leaders and staff in continuous improvement, quality management, performance improvement and evidence-based decision making.
• Lead the development, implementation and review of Community Care service, operational and improvement plans to ensure services remain sustainable, compliant and responsive to current and emerging community needs.
• Analyse service demand, utilisation, workforce capacity and financial performance to identify opportunities for improvement and growth.
• Establish and oversee quality assurance, compliance monitoring and continuous improvement systems, including quality reviews, internal audits, regulatory reporting and improvement initiatives.
• Develop business cases and strategic recommendations to support service expansion, innovation and organisational sustainability.

About you The ideal candidate for this role, will be an accomplished business professional with experience in business improvement, performance and organisational effectiveness. You bring strong knowledge of accreditation, quality assurance and the aged care sector, with the ability to translate strategic priorities into measurable outcomes.

You thrive in fast paced, complex environments, effectively managing competing priorities and engaging diverse stakeholders. Resilient and outcomes driven, you have the confidence to lead change, navigate resistance and drive continuous improvement that delivers lasting value for the organisation and community.

• Tertiary qualifications in Business, Health Management, Public Administration, Community Services, Commerce or a related discipline, and/or extensive relevant experience
• Demonstrated experience leading business planning, service development, performance reporting or quality and compliance functions within a complex organisation.
• Experience leading multidisciplinary teams and driving organisational improvement initiatives.
• Strong knowledge of quality management systems, governance frameworks, risk management and continuous improvement methodologies.
• Highly developed analytical and financial acumen, including experience interpreting performance, operational and financial data.
• Demonstrated capability to lead change, innovation and continuous improvement initiatives.

Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy .

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.