Operations Officer

Department of Transport and Main Roads QLD; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Transport and Main Roads QLD – Gold Coast is seeking an Operations Officer (AO4) to support the School Transport Assistance Scheme (STAS). You will deliver frontline customer service, investigate complaints and provide information to customers and stakeholders.

The role involves coordinating specialised school transport operations and monitoring governance systems on the Gold Coast. This temporary full-time position runs from 12 October 2026 to 10 September 2027, offering a chance

Qualifications

• Frontline customer service experience.
• Ability to liaise with stakeholders and industry.
• Understanding of regulatory frameworks and delegated authority.

Responsibilities

• Deliver frontline customer service including investigating and resolving complaints.
• Provide advice to stakeholders on legislation, policy and operational delivery.
• Monitor data systems to ensure accountability and governance.
• Coordinate and supervise school transport and STAS programs.
• Process regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Monitor performance under service contracts with focus on compliance and delivery.

Skills

Frontline customer service

Stakeholder liaison

Regulatory understanding

Job description

Department of Transport and Main Roads QLD – Southport QLD

We're looking for a dedicated and proactive Operations Officer (AO4) at the Gold Coast to help deliver our vision of connected communities in a thriving, sustainable Queensland. In this role you'll make a real difference by supporting the School Transport Assistance Scheme (STAS). You’ll work as part of a small team and liaise with a range of stakeholders to ensure the efficient operations of the unit. You'll deliver frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.

This Temporary full-time role 12 October 2026 - 10 September 2027 is based on the Gold Coast and offers the chance to grow your career while making a positive impact.

We're looking for a dedicated and proactive Operations Officer (AO4) on the Gold Coast to help deliver our vision of connected communities in a thriving, sustainable Queensland. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.

Some of your responsibilities will include:

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme (STAS).
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications to remain current for 12 months.

This is a temporary full-time vacancy from 12 October 2026 until 10 September 2027.