Operations Officer (AO4) – School Transport & Policy

Department of Transport and Main Roads; Cairns Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Department of Transport and Main Roads is seeking a permanent AO4 Operations Officer in Cairns to support Connected communities in Queensland. You will contribute to delivering services that improve lives and strive for a sustainable, inclusive future.

You will be responsible for frontline customer service, regulatory matters and supervision of school transport services, with a focus on compliance and governance to support delivery for Queenslanders.

Qualifications

• Deliver frontline customer service and assist with ministerials and ministerial correspondence.
• Provide advice to industry and stakeholders on legislation, policy and delivery.
• Monitor data systems, including the School Transport Information Management System, to ensure governance.
• Coordinate, administer and supervise specialised school transport and the School Transport Assistance Scheme (STAS).
• Assess and process regulatory matters relating to Driver Authorisation and Operator Accreditation.
• Assist with monitoring performance under service contracts with emphasis on compliance and operational delivery.

Responsibilities

• Deliver frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

The Department of Transport and Main Roads is seeking a permanent AO4 Operations Officer in Cairns to support Connected communities in Queensland. You will contribute to delivering services that improve lives and strive for a sustainable, inclusive future.

You will be responsible for frontline customer service, regulatory matters and supervision of school transport services, with a focus on compliance and governance to support delivery for Queenslanders.