Operations Manager – Residential Real Estate

Professionals The Wright Team; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Professionals The Wright Team in Australia seeks an experienced Operations Manager to support a high-performing residential sales team. You will oversee business operations, marketing, sales administration and client experience, reporting to the lead agent and driving efficiency and service quality.

You will coordinate day-to-day workflows, manage property campaigns, oversee CRM processes and ensure accurate, timely reporting.

Qualifications

• Previous experience in operations, real estate, sales, administration, marketing or related field.
• Excellent organisational and time management skills.
• Strong attention to detail and ability to manage multiple priorities.
• Highly developed written and verbal communication skills.
• Strong CRM and technology skills.
• Understanding of digital marketing and social media.
• Proactive and solutions-focused approach.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills and professional manner.
• Real estate experience welcomed but not required if you have related ops/coordination experience.

Responsibilities

• Oversee day-to-day operations and workflow of the sales team.
• Coordinate systems, processes and administrative functions.
• Assist with planning, reporting and performance tracking.
• Oversee CRM processes and data integrity.
• Monitor workflows, deadlines and priorities.
• Identify opportunities to improve efficiency and performance.
• Coordinate marketing initiatives across digital, print and community channels.
• Manage social media content planning and engagement.
• Coordinate production of flyers, newsletters, campaigns and promotional material.
• Oversee seller experience from listing prep to settlement.
• Coordinate property campaigns and campaign launches.
• Manage client communication and milestones.

Skills

Operations

Real estate

Sales coordination

Marketing

CRM

Time management

Attention to detail

Communication

Interpersonal skills

Digital marketing

Proactive

Independent work

Tools

CRM software

Social media tools

Job description

An established and top-performing residential sales agent is seeking an experienced and highly organised Operations Manager to support the continued growth and performance of the business.

This is a senior support role with responsibility across business operations, marketing, sales administration and client experience. Working closely with the lead agent, the Operations Manager will oversee the systems, processes and coordination required to ensure the team operates efficiently and consistently delivers a high standard of service.

The successful candidate will play an integral role in coordinating the day-to-day operations of the sales team, managing property campaigns, overseeing marketing initiatives, maintaining CRM systems and supporting the overall client and sales experience.

Key Responsibilities

Business Operations

• Oversee the day-to-day operations and workflow of the sales team
• Coordinate systems, processes and administrative functions
• Assist with planning, reporting and performance tracking
• Oversee CRM processes and ensure database accuracy and integrity
• Monitor workflows, deadlines and operational priorities
• Identify and implement opportunities to improve efficiency and business performance

Marketing & Brand Management

• Coordinate marketing initiatives across digital, print and community channels
• Manage social media content planning, scheduling and engagement
• Coordinate the production and distribution of flyers, newsletters, campaigns and promotional material
• Assist with brand development, community initiatives and sponsorship opportunities
• Coordinate external marketing suppliers and service providers
• Ensure marketing campaigns are delivered accurately, consistently and within required timeframes
• Manage the end-to-end seller experience from listing preparation through to settlement
• Coordinate property campaigns and ensure all campaign requirements and timelines are met
• Manage client communication and ensure key milestones are effectively coordinated
• Oversee buyer follow-up, inspections and feedback processes
• Maintain strong professional relationships with clients, buyers and key stakeholders
• Identify opportunities to enhance the overall client experience
• Provide direct support to the lead agent across campaign preparation, prospecting and client management
• Prepare reports, market updates and client communications
• Coordinate listing preparation and campaign launches
• Assist with prospecting and database management
• Support performance reporting and team coordination
• Identify opportunities to improve sales processes and operational performance

About You

The successful candidate will demonstrate:

• Previous experience in operations, real estate, sales, administration, marketing or a related field
• Excellent organisational and time management skills
• Strong attention to detail and the ability to manage multiple priorities
• Highly developed written and verbal communication skills
• Strong CRM and technology skills
• An understanding of digital marketing and social media
• A proactive and solutions-focused approach
• The ability to work independently and manage responsibilities with minimal supervision
• Strong interpersonal skills and a professional manner
• A high level of accountability and commitment to delivering quality outcomes
• Real estate experience will be highly regarded; however, candidates with strong operations, sales coordination, marketing or client management experience from other industries are encouraged to apply.

About the Opportunity

This is an opportunity to take on a key operational role within an established and high-performing residential sales team.

Working closely with the lead agent, the successful candidate will have broad exposure across sales, marketing, client management and business operations, with the opportunity to make a meaningful contribution to the continued development and performance of the business.

The role will suit an individual who is highly organised, commercially aware and capable of taking ownership of their responsibilities while maintaining a strong focus on service, accuracy and results.