Operations Manager - Office & Client Success

Settlersmigration; Western Australia; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Settlers Migration and Education Consultants is seeking an experienced Office Manager to own the day-to-day operations of our Perth-based office. This full-time, office-based role runs 9:00am–5:00pm, Monday to Friday and emphasizes leadership in operations, staff performance, and client service standards.

You will oversee workflows, onboarding, records, invoicing, and representation at education events, while building relationships with colleges and external partners.

Competenze

• At least 1 year of proven experience as an Office Manager or similar role and a minimum bachelor’s degree in a relevant field.
• Strong ability to manage people, processes and priorities.
• Experience in education or migration sector is highly regarded.
• Confident in staff supervision, training and performance management.
• Strong communication and relationship-building skills.
• High attention to detail, particularly in compliance-driven environments.
• Ability to work independently and take ownership of outcomes.
• Proactive mindset with a focus on continuous improvement.

Mansioni

• Oversee and manage day-to-day office operations to ensure smooth and efficient business functioning.
• Coordinate workflows across the team to ensure tasks, deadlines, and client matters are completed accurately and on time.
• Act as the central point of communication between management, consultants, clients, and external stakeholders.
• Oversee client onboarding, case progression, and ensure all compliance requirements are met.
• Maintain accurate, organised, and compliant client records and internal documentation.
• Monitor service delivery standards and implement process improvements where required.
• Manage and resolve client enquiries, escalations, and relationship management matters.
• Oversee invoicing, payment tracking, and liaise with external accountants/bookkeepers when required.
• Attend and represent Settlers at education fairs, expos, and other industry/public events.
• Build and maintain relationships with college and institutional representatives, including negotiation and management of commission agreements.
• Recruit, train, and onboard new staff as required.
• Assign duties to staff and monitor performance against KPIs and service expectations.
• Support team development, performance management, and operational efficiency.
• Ensure office systems, procedures, and workflows are continuously improved.

Conoscenze

People management

Communication

Attention to detail

Independent work

Continuous improvement

Formazione

Bachelor's degree

Descrizione del lavoro

Settlers Migration and Education Consultants is seeking an experienced Office Manager to own the day-to-day operations of our Perth-based office. This full-time, office-based role runs 9:00am–5:00pm, Monday to Friday and emphasizes leadership in operations, staff performance, and client service standards.

You will oversee workflows, onboarding, records, invoicing, and representation at education events, while building relationships with colleges and external partners.