Operations Manager

Complete Support & Co; Coffs Harbour; Híbrido; AUD 59.000 - 69.000; Tempo parcial

Resumo da vaga

Complete Support & Co, a disability support provider based in Coffs Harbour, is seeking an Operations Manager for a hands-on leadership role. The part-time position (approx.

30 hours/week) requires managing both Support Worker and Administration teams, ensuring compliance and efficient operations, with on-site hours Monday to Thursday and some remote Friday tasks. Reporting to the Director, you will lead workforce planning, HR processes, incident management and quality assurance, while

Qualificações

• Experience in NDIS administration, coordination or operations leadership.
• Strong knowledge of NDIS processes, service delivery and compliance requirements.
• Proven ability to manage rostering, recruitment and HR processes.

Responsabilidades

• Oversee daily operations and lead Support Worker and Administration teams.
• Manage staff rostering, shift coverage and workforce planning.
• Ensure administration, documentation and systems are compliant and efficient.
• Maintain NDIS compliance, policies and quality assurance systems.
• Support participant intake, service agreements and service coordination processes.
• Oversee invoicing and payroll approvals with Paycat and Xero integration.

Conhecimentos

NDIS administration

Team leadership

Operations management

Rostering

Compliance

Ferramentas

Paycat

Xero

Descrição da vaga

Employment Type: Part-time (approximately 30 hours per week)

Pay Rate: $43–$50 per hour, depending on experience, skills and capabilities.

About Complete Support & Co

Complete Support & Co is a growing disability support provider based in Coffs Harbour. We are passionate about delivering high-quality, person-centred support and creating meaningful outcomes for the people we support.

About the Role

Reporting directly to the Director, the Operations Manager will take responsibility for overseeing the daily operations of Complete Support & Co.

You will manage both our Support Worker and Administration teams, ensuring the business operates efficiently, compliantly and to a high standard.

This is a hands‑on leadership position. We need someone who can work autonomously, make confident decisions, identify problems and take initiative without needing constant direction, and reporting to the Director as needed.

Key Responsibilities

• Overseeing and managing daily business operations.
• Leading, supporting and managing our Support Worker and Administration teams.
• Managing staff rostering, shift coverage and workforce planning.
• Overseeing administration, documentation and operational systems.
• Managing recruitment, staff onboarding and HR processes in conjunction with our HR partner.
• Maintaining NDIS compliance, policies, procedures and quality assurance systems.
• Playing a key role in achieving and maintaining NDIS registration.
• Managing incident reports, complaints and follow-up actions to ensure appropriate resolution.
• Monitoring service delivery and ensuring supports meet NDIS Practice Standards.
• Preparing for audits and maintaining compliance records.
• Supporting participant intake, service agreements and service coordination processes.
• Invoicing and payroll approval with our outsourced team, Paycat
• Invoicing with our CRM software merging with Xero
• Identifying opportunities for business growth, marketing and development.
• Building relationships with participants, families, support coordinators and other stakeholders.
• Reporting operational performance, challenges and opportunities directly to the Director
• This is a part-time position offering approximately 30 hours per week.
• Monday to Thursday: 8:30am–4:30pm, with regular on-site attendance at our Coffs Harbour office.
• Friday: Some remote work will be required to manage operational matters, follow up on outstanding tasks and ensure continuity of business operations.
• On-call responsibility: 24/7 on-call coverage on a rotating roster of one week on, one week off.
• The successful applicant must be flexible and comfortable managing operational matters outside standard office hours when required, particularly during their allocated on-call week.
• The on-call component is an important part of this position and requires someone who is reliable, responsive and confident managing unexpected situations.

What We're Looking For

• Previous experience in NDIS administration, coordination, team leadership or operations management.
• Strong knowledge of NDIS processes, service delivery and compliance requirements.
• Experience managing and leading staff teams.
• Demonstrated rostering and workforce management experience.
• A sound understanding of NDIS Practice Standards, incident management and quality assurance.
• Experience with recruitment, onboarding and staff performance management.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication, problem-solving and decision-making abilities.
• Confidence working independently and taking responsibility for outcomes.
• Good computer skills and the ability to learn and manage new software systems.
• A proactive approach to improving systems, processes and business operations.
• Experience in marketing, participant growth and business development will be highly regarded.
• We would particularly welcome applications from former Support Coordinators, NDIS Team Leaders or experienced disability services professionals looking to take the next step into an operational leadership role.

Mandatory Requirements

• Current Working With Children Check (for paid employment).
• NDIS Workers Screening Check
• Current First Aid and CPR Certification.
• Current Class C Driver's Licence.
• Comprehensive car insurance and access to a reliable vehicle.