Operations Manager, Community Services

Resolute Support; The Junction; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Rostered Day Off

4 Weeks Annual Leave

Full training provided (phone & laptop

Novated vehicle option

Job summary

Resolute Support is seeking an Operations Manager, Community Services to lead a Case Management and Rostering team and oversee delivery of supports under the NDIS framework. You will ensure high-quality services, maintain participant satisfaction and drive compliance with Resolute Support Policies.

You will manage budgets, monitor expenditures and support cost-effective initiatives while fostering a positive, inclusive workplace culture and strong relationships with participants, families and

Qualifications

• Degree in Leadership, Business or Community Services together with previous experience managing a team.
• NDISWC, WWCC and current drivers licence.

Responsibilities

• Oversee, mentor and manage a team of Case Managers and Support Workers, ensuring smooth day-to-day running of the community program.
• Build and maintain positive relationships with participants, families, carers, advocates, internal teams and external providers.
• Translate organisational strategy and data into meaningful objectives for direct reports.
• Monitor and evaluate staff performance and supervision, providing feedback and training opportunities.
• Manage program budgets, maximise funding utilisation and monitor expenditure.

Skills

Leadership

People management

Business acumen

Education

Degree in Leadership, Business or Community Services

Job description

Resolute Support is one of the most successful community service providers in the Hunter. Our employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation.

Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptanceat the forefront of our company culture.

ROLE OVERVIEW

The Operations Manager, Community Services is responsible for the leadership, management and mentoring of a dedicated Case Management and Rostering team, to oversee the delivery of supports to our valued participants within our Community Program to ensure compliance with the NDIS Quality and Safeguards Commission.

The role ensures that participants receive high-quality support and positive outcomes, maintaining excellence in service delivery and participant satisfaction, within agreed financial and service agreements. A commitment to NDIS compliance, person-centered planning and participant advocacy is essential.

To succeed, the Operations Manager, Community Services will encompass a combination of emotional intelligence, strong communication skills, strategic thinking and the ability to think commercially whilst building a positive work culture.

What you will be doing:

Oversee, mentor and manage a team of Case Managers and Support Workers, ensuring the smooth day-to-day running of our community program whilst overseeing business development to support our growth strategy.

Build and maintain positive relationships with participants, families, carers, advocates, internal teams, allied health professionals, external providers and NDIS planners as needed to support positive participant outcomes.

Translate and communicate organisational strategy, goals and data into meaningful objectives for direct reports to be successful in their job.

Monitor and evaluate staff performance and supervision, providing feedback, mentoring and training opportunities.

Managing program budgets, maximising funding utilisation, monitoring excessive expenditure and supporting initiatives for overall cost-effectiveness.

Investigate, record and report where delegated, any incidents, hazards and/or complaints within designated timeframes.

Ensure that internal auditing and compliance checks are completed and documented, proactively reviewing and acting on improvement areas, in line with Resolute Support Policies and Procedures.

Participation in an on-call rotating roster outside of regular working hours to manage emergency shift cancellations and arrange replacement staff when necessary.

What you will bring:

Degree in Leadership, Business or Community Services together with previous experience managing a team.

Strong business acumen, with confidence in juggling multiple priorities.

Ability to have thoughtful, sensitive conversations and resolve concerns quickly, with participants interests in mind.

Are curious and kind, confident to make decisions, take initiative and provide advice and guidance.

NDISWC, WWCC and current drivers licence.

WHATS IN IT FOR YOU

Full time Employment with the ability to novate a vehicle of your choice through salary sacrificing.

Rostered Day Off, one per month.

4 Weeks Annual Leave per year.

Full training provided including phone and laptop.

Check out our socials to find out more about what we do:

Instagram: @resolute.support Facebook: @Resolute Support or visit us https://www.resolutesupport.com.au/

We can't wait to hear from you!!

Our Statement of Commitment to Child Safety

Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background.