Service Manager

seek.com.au; Cairns Regional; On-site; AUD 57,000 - 81,000; Part time

Job summary

Cutting Edge Service-for-One is seeking a values-driven Service Manager to lead day-to-day operations, financial processes and compliance for a small not-for-profit disability support program. You will oversee bookkeeping, HR and governance, with hands-on execution when needed.

Reporting to the Director, you will implement robust systems, manage budgets, payroll and invoicing, and advocate for the client’s best interests.

Qualifications

• Relevant qualification in financial administration.
• Minimum of 3 years experience managing a small business, community organization or NFP.

Responsibilities

• Oversee day-to-day bookkeeping, payroll, budgeting, invoicing and NDIS plan tracking.
• Ensure compliance with relevant quality standards, NDIS guidelines, awards and Fair Work requirements.
• Lead recruitment, onboarding, scheduling and HR management for the team.
• Manage communications, appointments and office administration, including stock control and payroll hour calculations.
• Assist in developing a voluntary board of governance and advocate for the vulnerable adult.

Skills

Operations management

Excel

Education

Relevant Qualification in Financial Administration

Tools

Excel

Job description

Cutting Edge Service-for-One providing 24/7 In-Home Support

The Ultimate in Person-Centred Disability Support

About Us

We are a family-governed disability support program dedicated to delivering person-centred care and advocacy for a gentle man with physical disabilities.

Our operational structure has been designed around the needs, goals, and lifestyle preferences of the person we support and the values that are important to their family.

Guided by the vision of our Founding Director, our mission is to provide high quality, consistent support that is informed by medical and allied health practitioners, in collaboration with the lived experience of a long‑term family caregiver.

The Role

This role serves a vulnerable adult and their older parent, who established our bespoke support program in 2010. We are seeking an adaptable, values-driven, organized Service Manager to steer our day‑to‑day operations, financial processes, and compliance frameworks. In the context of a small, boutique not‑for‑profit structure, this role is a mix of strategic oversight and hands‑on execution. You will ensure our operational foundations are rock‑solid so that our core business of providing quality care and support can thrive.

Key Responsibilities

Financial Stewardship: Manage day‑to‑day bookkeeping, payroll, budgeting, invoicing, and NDIS plan tracking. Ensure transparent financial reporting to the Director on a monthly basis.

Compliance & Risk Management: Navigate relevant quality standards, NDIS guidelines, relevant awards and Fair Work requirements. Keep insurance policies, workcover, superannuation, taxation and other business requirements up to date.

Human Resources & Workforce Logistics: Assist with recruitment, onboarding, scheduling and HR management for our team.

Bespoke Operations & Advocacy: Manage communications, appointments and office administration. Oversee administration tasks carried out by the team eg. stock control & ordering, calculation of hours for payroll. Assist with the development of a voluntary board of governance. Advocate for the best interests of the vulnerable adult we support.

This position reports to the Director.

About You

To excel in this role, you will bring:

Values Alignment: A deep commitment to individualized support, good life building, self‑determination, and the rights of individuals with disabilities and their families.

Versatile Business Acumen: Experience managing finances, HR, and operations within a small business, community organization, or NFP environment. A high level of competence in Excel and other Microsoft products is essential.

Communication Skills: Exceptional interpersonal skills to collaborate sensitively with family members, support staff, and external stakeholders. An awareness of privacy laws and confidentiality appropriate to the human services/health sector.

Problem‑Solving Mindset: The ability to wear multiple hats, research options and develop systems from scratch. The flexibility to pivot quickly in response to changing circumstances.

Qualifications & Experience

• A Relevant Qualification in Financial Administration
• A Minimum of 3 Years Experience Managing a Small Business, Community Organization or NFP.

Conditions

Remuneration as per Level 4.4 SCHADS Award $50.25 hourly rate

The capacity to work the following hours is essential:

• 9.30 to 12.30 Monday
• 9.30 to 4.30 Tuesday
• 9.30 to 12.30 Wednesday
• 9.30 to 4.30 Thursday

Please note, we are planning for a graduated start during the orientation period. For the first 2 - 4 weeks, the hours will be Tuesday and Thursdays only. They will grow to include all of the above hours as the successful candidate takes over responsibility for all aspects of the role.

What We Offer

A meaningful role where your work directly translates to a better life for a vulnerable person and their family.

Part time hours at the Cairns Northern Beaches

An opportunity to reduce your commute and improve your work/life balance (for residents of the northern beaches)

A welcoming team and real relationships

A comprehensive handover from our current service manager

A dynamic role that will provide learning opportunities and personal growth, with support from an experienced Director and key stakeholders.

Anticipated Start Date: 8th December to 5th January