Operations Manager - Disability Services

The Project Possible Group; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Project Possible Group is a Brisbane-based registered NDIS provider dedicated to giving people with complex needs safe homes and high-quality support. We started in 2024, grown to a team of over 50 across six homes, and have been recognized as Startup of the Year and Australian Disability Sector Champion.

We’re looking for an Operations Manager to grow with us. You will work with the founders to ensure services run smoothly, safely and to a high standard, overseeing day-to-day operations,

Qualifications

• Experience in disability, mental health or community services, ideally in SIL or supported accommodation.
• A people leader who builds trust and brings out the best in a team.
• Organised and practical, and calm in a crisis.
• Not one to shy away from a problem or difficult conversations, there's bound to be many in the industry LOL
• Confident with the NDIS Practice Standards and compliance.
• Warm and person-centred, and genuinely passionate about supporting people with complex needs.
• Current NDIS Worker Screening Check, Blue Card (or willingness to obtain), and driver’s licence.

Responsibilities

• Oversee day-to-day operations across our supported accommodation homes
• Lead, coach and support our house managers so they can do their best work
• Oversee rostering and shift coverage so participants always get the support they need
• Drive NDIS compliance, including house and medication audits, incident management and documentation standards
• Build strong relationships with participants, families, support coordinators and clinical teams
• Solve operational problems quickly and calmly, and help shape the systems we’re building as we grow
• Point of contact for all incident management and solution based outcomes.

Skills

NDIS Knowledge

People Leadership

Roster Management

Compliance & Audits

Incident Management

Stakeholder Engagement

Crisis Management

Driving

Job description

Operations Manager - Disability Services

Built for the people the system keeps missing

The Project Possible is a Brisbane-based registered NDIS provider. We give people with complex needs a safe home and the support to live well, including people who have been turned away elsewhere. Our mission is simple: make great support possible, for everyone.

We started in 2024 and now have a team of more than 50 people across six homes and Rise Supported Living in Highgate Hill. In 2025, Business News Brisbane named us Startup of the Year, and in 2026 we were named Australian Disability Sector Champion. We’re growing, and we’re looking for an Operations Manager to grow with us.

Why you’ll love working here

We’re proud of our team culture. Everyone here, from support workers to lead managers, should feel included, supported and part of a real community. We’re a young, energetic team that looks out for each other, celebrates wins together and makes time for fun. You’ll find team get-togethers, our monthly Above and Beyond awards and plenty of moments to connect outside the day-to-day.

You’ll work directly with our founders and have a real say in how we run and grow. We won’t hand you a rulebook and walk away.

About the role

As Operations Manager, you’ll work alongside our directors and senior team to keep our services running smoothly, safely and to a high standard. You’ll:

• Oversee day-to-day operations across our supported accommodation homes
• Lead, coach and support our house managers so they can do their best work
• Oversee rostering and shift coverage so participants always get the support they need
• Drive NDIS compliance, including house and medication audits, incident management and documentation standards
• Build strong relationships with participants, families, support coordinators and clinical teams
• Solve operational problems quickly and calmly, and help shape the systems we’re building as we grow
• Point of contact for all incident management and solution based outcomes.

We support individuals with complex behaviours, cooccuring disabilities, substance use and history of incarceration, you must be comfortable with this and non-judgemental.

About you

• Experience in disability, mental health or community services, ideally in SIL or supported accommodation
• A people leader who builds trust and brings out the best in a team
• Organised and practical, and calm in a crisis
• Not one to shy away from a problem or difficult conversations, there's bound to be many in the industry LOL
• Confident with the NDIS Practice Standards and compliance
• Warm and person-centred, and genuinely passionate about supporting people with complex needs
• Current NDIS Worker Screening Check, Blue Card (or willingness to obtain), and driver’s licence