NDIS Operations Lead - Part-Time, On-Call

Complete Support & Co; Coffs Harbour; Híbrido; AUD 59.000 - 69.000; A tiempo parcial

Descripción de la vacante

Complete Support & Co, a disability support provider based in Coffs Harbour, is seeking an Operations Manager for a hands-on leadership role. The part-time position (approx.

30 hours/week) requires managing both Support Worker and Administration teams, ensuring compliance and efficient operations, with on-site hours Monday to Thursday and some remote Friday tasks. Reporting to the Director, you will lead workforce planning, HR processes, incident management and quality assurance, while

Formación

• Experience in NDIS administration, coordination or operations leadership.
• Strong knowledge of NDIS processes, service delivery and compliance requirements.
• Proven ability to manage rostering, recruitment and HR processes.

Responsabilidades

• Oversee daily operations and lead Support Worker and Administration teams.
• Manage staff rostering, shift coverage and workforce planning.
• Ensure administration, documentation and systems are compliant and efficient.
• Maintain NDIS compliance, policies and quality assurance systems.
• Support participant intake, service agreements and service coordination processes.
• Oversee invoicing and payroll approvals with Paycat and Xero integration.

Conocimientos

NDIS administration

Team leadership

Operations management

Rostering

Compliance

Herramientas

Paycat

Xero

Descripción del empleo

Complete Support & Co, a disability support provider based in Coffs Harbour, is seeking an Operations Manager for a hands-on leadership role. The part-time position (approx.

30 hours/week) requires managing both Support Worker and Administration teams, ensuring compliance and efficient operations, with on-site hours Monday to Thursday and some remote Friday tasks. Reporting to the Director, you will lead workforce planning, HR processes, incident management and quality assurance, while