Support Coordinator (Part-Time)

My Coast Support; Gosford; On-site; AUD 30,000 - 42,000; Part time

Job summary

My Coast Support in New South Wales is seeking a part-time Support Coordinator to empower NDIS participants to achieve goals and build independence. You will guide participants in understanding and utilising their plans and connect them with community and government services.

The role operates Tue-Fri on a 12-month maximum-term contract, focusing on plan implementation, service coordination, and accurate documentation to ensure positive outcomes and participant-centred care.

Qualifications

• Experience in NDIS Support Coordination or a similar disability sector role.
• A sound understanding of the NDIS and participant-centred service delivery.
• Strong communication, time management and organisational skills.
• The ability to work independently while contributing to a supportive team environment.
• Strong problem-solving skills and a commitment to positive participant outcomes.
• Confidence using computer systems and maintaining accurate documentation.
• A current driver's licence and relevant employment screening checks.

Responsibilities

• NDIS Plan Implementation: Support participants to understand, implement and maximise their NDIS plans, ensuring they can exercise choice and control while working towards their individual goals.
• Service Coordination: Assist participants in identifying, accessing and coordinating appropriate supports and services, including actioning referrals, arranging assessments and liaising with providers to ensure effective service delivery.
• Stakeholder Engagement: Build and maintain positive, collaborative relationships with participants, families, carers, service providers and other key stakeholders to ensure a person-centred approach.
• Budget Monitoring and Plan Utilisation: Monitor participant budgets, service agreements and plan utilisation, liaising with providers regarding service arrangements and costs to ensure supports align with participant needs and available funding.
• NDIS Plan Reviews and Reporting: Assist participants in preparing for NDIS plan reassessments, including gathering supporting documentation, evaluating service effectiveness and preparing relevant reports for the NDIA.
• Documentation and Compliance: Maintain accurate and timely case notes, participant records and reports, ensuring compliance with NDIS requirements, organisational policies and relevant legislation.
• Problem-Solving and Advocacy: Identify and respond proactively to barriers, challenges and changes in participant circumstances, advocating for appropriate supports and positive participant outcomes.
• Community Connections and Capacity Building: Support participants to build independence and connect with community, mainstream and government services, encouraging meaningful participation and long‑term skill development.
• Team Collaboration: Work collaboratively with the wider My Coast Support team and external stakeholders to maintain high‑quality, consistent and participant‑focused service delivery.

Skills

NDIS Plan Implementation

Service Coordination

Stakeholder Engagement

Budget Monitoring

Documentation & Compliance

Problem-Solving

Tools

NDIS Portal Systems

Microsoft Office

Job description

My Coast Support is a dedicated disability support provider committed to delivering person-centred, high-quality services to individuals living with disability.

We pride ourselves on building meaningful relationships, empowering participants to achieve their goals, and providing compassionate, professional support.

We are looking for a motivated and passionate Support Coordinator to join our growing team on a part‑time basis.

About the Role

Join our dedicated team at My Coast Support and play a key role in empowering NDIS participants to achieve their goals and build greater independence.

As a Support Coordinator, you will assist participants in understanding, implementing and effectively utilising their NDIS plans, while connecting them with appropriate community, mainstream and government services. You will support participants to build their capacity, strengthen relationships, navigate service delivery and access the supports they need to live more independently and actively participate in their community.

This position is offered on a part‑time basis under a 12‑month maximum‑term contract, with the successful applicant required to be available Tuesday through Friday.

Key Responsibilities

• NDIS Plan Implementation: Support participants to understand, implement and maximise their NDIS plans, ensuring they can exercise choice and control while working towards their individual goals.
• Service Coordination: Assist participants in identifying, accessing and coordinating appropriate supports and services, including actioning referrals, arranging assessments and liaising with providers to ensure effective service delivery.
• Stakeholder Engagement: Build and maintain positive, collaborative relationships with participants, families, carers, service providers and other key stakeholders to ensure a person‑centred approach.
• Budget Monitoring and Plan Utilisation: Monitor participant budgets, service agreements and plan utilisation, liaising with providers regarding service arrangements and costs to ensure supports align with participant needs and available funding.
• NDIS Plan Reviews and Reporting: Assist participants in preparing for NDIS plan reassessments, including gathering supporting documentation, evaluating service effectiveness and preparing relevant reports for the NDIA.
• Documentation and Compliance: Maintain accurate and timely case notes, participant records and reports, ensuring compliance with NDIS requirements, organisational policies and relevant legislation.
• Problem‑Solving and Advocacy: Identify and respond proactively to barriers, challenges and changes in participant circumstances, advocating for appropriate supports and positive participant outcomes.
• Community Connections and Capacity Building: Support participants to build independence and connect with community, mainstream and government services, encouraging meaningful participation and long‑term skill development.
• Team Collaboration: Work collaboratively with the wider My Coast Support team and external stakeholders to maintain high‑quality, consistent and participant‑focused service delivery.

About You

• Previous experience in NDIS Support Coordination or a similar disability sector role.
• A sound understanding of the NDIS and participant‑centred service delivery.
• Strong communication, time management and organisational skills.
• The ability to work independently while contributing to a supportive team environment.
• Strong problem‑solving skills and a commitment to positive participant outcomes.
• Confidence using computer systems and maintaining accurate documentation.
• A current driver's licence and relevant employment screening checks.

If you are passionate about supporting people with disability and would love to join a dedicated and friendly team, we would love to hear from you!