Operations Manager – Disability & Home Care Services

seek.com.au; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Supportive team and ongoing/profession

Job summary

seek.com.au is seeking an experienced Operations Manager to lead our Disability & Home Care Services in Sydney, with responsibility for launching Support at Home and growing NDIS services. You will report to the Director and oversee the team, ensuring service quality and compliance while accommodating flexible working arrangements.

The role requires a strong track record in disability/home care management, stakeholder development, budgeting, and audits.

Qualifications

• 5+ years in disability or home care services, incl. 3+ years in management
• Proven track record growing a service (new clients, referrals, growth targets)
• Existing relationships with support coordinators and referral groups (highly regarded)
• Knowledge of NDIS, NDIS Practice Standards and NDIS Quality & Safeguards Commission
• Willingness and ability to travel interstate regularly
• NDIS Worker Screening Check, current driver’s licence and own car

Responsibilities

• Grow participant and client numbers across NDIS and Support at Home.
• Launch and set up Support at Home including systems, staffing and onboarding.
• Run daily operations across our NDIS services and oversee the team.
• Manage rosters, staffing levels, and recruitment for consistent, high-quality support.
• Maintain compliance with NDIS Practice Standards and lead audits.
• Oversee incidents, complaints and reportable incidents and ensure proper reporting.

Skills

Disability services management

NDIS knowledge

Team leadership

Budgeting

Audit & compliance

Interstate travel

Job description

Operations Manager - Disability & Home Care Services

We're a growing disability provider operating nationally, delivering NDIS supports to participants and their families. We're now expanding our services to provide Support at Home services.

About the role

We're looking for an experienced Operations Manager to run our NDIS services, launch our Support at Home service and drive growth across both. You'll report directly to the Director and oversee the team. We offer flexible working arrangements. The role is based in Sydney, with regular interstate travel to visit sites, support local teams and meet clients and partners.

What you'll focus on

Growing the business

Grow participant and client numbers across both NDIS and Support at Home

Build and keep strong referral relationships with support coordinators, plan managers, Support at Home providers, DVA, allied health and hospitals

Follow every enquiry and referral through to a signed client

Set growth targets with the Director and report on progress regularly

Launching Support at Home

Lead the setup and launch of our Support at Home service, including systems, processes, staffing and onboarding of new clients

Make sure the service meets the Aged Care Quality Standards from day one

Running our NDIS services

Run daily operations across our NDIS services

Lead, coach and support the team

Manage rosters, staffing levels and recruitment so participants and clients get consistent, quality support

Keep the business compliant with the NDIS Practice Standards and lead us through audits

Oversee incidents, complaints and reportable incidents, and make sure they're handled and reported correctly

Monitor budgets, pricing and service profitability, and report to the Director

Find and lead improvements to our systems, policies and processes

What we’re looking for

Management experience in both disability services (NDIS) and Support at Home, Home Care Packages or aged care. This is essential.

At least 5 years' experience in disability or home care services, including at least 3 years in management

A track record of growing a service, such as winning new clients, building referral networks or meeting growth targets

Existing relationships with support coordinators and referral groups (highly regarded)

Knowledge of the Support at Home program, aged care funding and the Aged Care Quality Standards

Strong knowledge of the NDIS, the NDIS Practice Standards and the NDIS Quality and Safeguards Commission

Experience setting up a new service or program (highly regarded)

Hands-on audit and compliance experience

Financial management skills, including budgets and funding models

Proven ability to lead and keep a team together

Willingness and ability to travel interstate regularly. This is essential.

NDIS Worker Screening Check, a current driver's licence and your own car

What we offer

Flexible working arrangements

Rewarding work supporting people to live well at home

A supportive team and ongoing professional development