Operations Leader - Swim School Growth & Team Empowerment

State Swim Pty Ltd; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Staff discounts on swimming lessons

Swim Shop discounts

Job summary

State Swim Pty Ltd in Osborne Park, WA, is looking for an Operations Manager to lead our swim school team. You’ll balance people leadership with daily operations, ensuring great customer experiences while driving strong business performance.

You’ll develop your team, plan schedules around enrolments, manage rosters and budgets, monitor KPIs and safety compliance, and stay engaged with customers and families to create exceptional experiences. Weekend shifts are required during peak periods.

Qualifications

• Proven experience leading, coaching and developing teams.
• Strong ability to use data to drive decisions and improvements.
• Experience managing operations, budgets, rosters and customer-facing activities.

Responsibilities

• Lead and develop your team through coaching, mentoring and onboarding new employees.
• Plan for a growing community by analysing enrolments, class capacity and customer demand to structure schedules.
• Keep operations on track by managing staff rosters, approving timesheets and coordinating resources.
• Drive business performance by monitoring KPIs, budgets and operational results to identify growth opportunities.
• Be part of the action by supervising shifts, assisting customers and staying connected with families.
• Create exceptional customer experiences by building relationships and responding to feedback.
• Maintain a safe and welcoming environment by overseeing facility presentation, safety and compliance.

Skills

Team leadership

Coaching

Data-driven decision making

Operations management

Budget management

Customer service

Planning and scheduling

Safety compliance

Job description

State Swim Pty Ltd in Osborne Park, WA, is looking for an Operations Manager to lead our swim school team. You’ll balance people leadership with daily operations, ensuring great customer experiences while driving strong business performance.

You’ll develop your team, plan schedules around enrolments, manage rosters and budgets, monitor KPIs and safety compliance, and stay engaged with customers and families to create exceptional experiences. Weekend shifts are required during peak periods.