Operations Manager (Site Manager / Store Manager)

State Swim Pty Ltd; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Structured onboarding

Mentorship from experienced leaders

Career development

Impactful community work

Job summary

State Swim Pty Ltd is seeking an energetic Operations Manager for the Morphett Road swim school in Seacombe Gardens, SA. You’ll lead daily operations, develop your team and ensure a welcoming experience for swimmers and families.

You will oversee people leadership, rostering, facilities, safety compliance and customer engagement, with hands-on teaching shifts and one weekend day per week. Interstate onboarding may be required to adopt the State Swim approach across Australia.

Qualifications

• At least four years of demonstrated management experience.
• Experience recruiting, rostering and managing casual teams, including coaching and performance management.
• Confident leadership and the ability to engage, develop and motivate diverse teams.
• Commitment to delivering high-quality service in a safe, welcoming and inclusive environment.
• Strong organisational skills and the ability to prioritise competing operational needs.
• Adaptability, accountability and a practical approach to solving problems.
• Proficiency in business systems, including rostering software, POS, CRM and Microsoft Office.
• Availability to work one weekend day per week.
• Willingness to undertake regular in-water teaching shifts delivering the State Swim program to children and adults.

Responsibilities

• Oversee the full scope of site operations including people leadership, rostering, facilities and safety compliance.
• Develop and motivate your team to deliver high-quality swimming lessons and a consistent customer experience.
• Identify opportunities to improve school performance and strengthen customer relationships.
• Lead hands-on teaching shifts as part of the State Swim program and participate in interstate onboarding when required.
• Collaborate with the wider State Swim network across Australia to share best practices.

Skills

People leadership

Team development

Customer focus

Safety compliance

Operations management

Scheduling/rostering

Communication

Adaptability

Problem solving

In-water teaching (on-site)

Education

Swim-teaching qualifications

Tools

Rostering software

POS

CRM

Microsoft Office

Job description

Operations Manager (Site Manager / Store Manager)

We’re seeking an energetic and driven Operations Manager to lead our Morphett Road swim school in Seacombe Gardens, South Australia.

This is an opportunity to combine hands-on leadership with a meaningful purpose: helping people become safe and confident swimmers. You’ll lead daily operations, develop your team and create a welcoming experience for swimmers and their families.

About the Role

As Operations Manager, you’ll oversee the full scope of site operations, including people leadership, rostering, facilities, safety compliance and customer engagement. You’ll develop and motivate your team to deliver high-quality swimming lessons and a consistent, positive customer experience.

Working with the wider State Swim team, you’ll identify opportunities to improve school performance, strengthen customer relationships and build a supportive team culture. You’ll receive training, guidance and support from our established network of schools across Australia.

This is a hands-on leadership role that requires regular in-water teaching shifts delivering the State Swim program, following training. You will also be required to work one weekend day each week.

Your onboarding and training may include interstate travel to experience the State Swim approach firsthand and learn from our experienced teams.

About You

You’re energetic, customer-focused and passionate about the safety, wellbeing and education of children. You enjoy developing people, building a positive team culture and creating strong connections with your local community.

You may have experience as an Operations Manager, Facility Manager, Site Manager or Store Manager in retail or hospitality. Aquatic industry experience is highly desirable, but we also welcome experienced leaders who are ready to learn and take a hands-on approach.

Our values will guide how you lead each day. You put People First by supporting your team and caring for our swimmers and families. You believe a team is Stronger Together, sharing knowledge and working with colleagues across our network. You Do What’s Right, Not What’s Easy, particularly when it comes to safety and accountability, and strive to be Better Tomorrow Than Today through learning and continuous improvement.

What You’ll Bring

At least four years of demonstrated management experience, ideally in an operations, facility, site or store management role.

Experience recruiting, rostering and managing casual teams, including coaching and performance management.

Confident leadership and the ability to engage, develop and motivate diverse teams.

A commitment to delivering high-quality service in a safe, welcoming and inclusive environment.

Strong organisational skills and the ability to prioritise competing operational needs.

Adaptability, accountability and a practical approach to solving problems.

Proficiency in business systems, including rostering software, POS, CRM and Microsoft Office.

Availability to work one weekend day per week.

Willingness and ability to undertake regular in-water teaching shifts, delivering the State Swim program to children and adults.

Willingness and availability to undertake interstate travel as required for onboarding and training.

A positive and inclusive approach to team culture.

Experience in the swimming or aquatic industry and current swim-teaching qualifications will be highly regarded.

What State Swim Can Offer You

A full-time leadership role at our Morphett Road swim school in Seacombe Gardens.

A competitive remuneration package based on your experience.

Structured onboarding and training in the State Swim program and systems.

Support and mentorship from experienced leaders across our Australian network.

The opportunity to shape team culture, improve customer experience and contribute to the school’s ongoing success.

Ongoing career development within a growing business.

A rewarding career helping your team and community build lifelong swimming and water safety skills.

Ready to Make a Splash?

Why Work With Us?

• Impact lives daily: Help swimmers of all ages gain confidence in the water, from blowing bubbles to swimming 400m non-stop.
• Be part of a supportive team: We believe in working together, prioritising people, and always striving to be better.
• Career growth and development: With a strong foundation in expert swim coaching, we provide ongoing training and opportunities to grow your career.
• A fun and positive environment: We combine professionalism with a friendly, welcoming atmosphere that makes coming to work enjoyable.