Operations Manager - Osborne Park

State Swim Pty Ltd; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Staff discounts on swimming lessons

Swim Shop discounts

Job summary

State Swim Pty Ltd in Osborne Park, WA, is looking for an Operations Manager to lead our swim school team. You’ll balance people leadership with daily operations, ensuring great customer experiences while driving strong business performance.

You’ll develop your team, plan schedules around enrolments, manage rosters and budgets, monitor KPIs and safety compliance, and stay engaged with customers and families to create exceptional experiences. Weekend shifts are required during peak periods.

Qualifications

• Proven experience leading, coaching and developing teams.
• Strong ability to use data to drive decisions and improvements.
• Experience managing operations, budgets, rosters and customer-facing activities.

Responsibilities

• Lead and develop your team through coaching, mentoring and onboarding new employees.
• Plan for a growing community by analysing enrolments, class capacity and customer demand to structure schedules.
• Keep operations on track by managing staff rosters, approving timesheets and coordinating resources.
• Drive business performance by monitoring KPIs, budgets and operational results to identify growth opportunities.
• Be part of the action by supervising shifts, assisting customers and staying connected with families.
• Create exceptional customer experiences by building relationships and responding to feedback.
• Maintain a safe and welcoming environment by overseeing facility presentation, safety and compliance.

Skills

Team leadership

Coaching

Data-driven decision making

Operations management

Budget management

Customer service

Planning and scheduling

Safety compliance

Job description

Great teams don't just happen. They're built by great leaders.

At State Swim, we're about more than just teaching people how to swim. We're about building confidence, celebrating achievements and making a difference in the lives of our swimmers and their families. We're looking for a passionate, hands-on Operations Manager to lead our Osborne Park team - someone who loves bringing people together, enjoys planning and problem-solving, and knows how to balance great customer experiences with strong business performance. If you're ready to take ownership of a swim school, develop a great team and be part of a business that genuinely values its people, we'd love to hear from you!

Why State Swim?

We know that a great workplace is about more than just the job you do. It's about the people you work with, the support you receive and feeling like what you do matters.

At State Swim, we believe in looking out for one another, celebrating the little wins, working together through challenges and always finding ways to make tomorrow better than today.

Here's a little of what you can look forward to:

• A team that has your back - Be part of a supportive network of people who share ideas, celebrate successes and work together.
• Opportunities to learn and grow - Connect with fellow managers at learning conferences and workshops, designed to share knowledge, build skills and inspire fresh ideas.
• Perks for you and your family - Enjoy staff discounts on swimming lessons and purchases from our Swim Shop.
• Work that makes a difference - Play an important role in helping swimmers build confidence, develop lifelong skills and achieve milestones worth celebrating.

What you'll be doing

As our Operations Manager, you'll be responsible for both the people and performance of our Osborne Park swim school. You'll balance strategic planning and operational responsibilities with being actively involved in the day-to-day experience of our team and customers.

Here's what your role will look like:

• Lead and develop your team - Create a positive team environment through coaching, mentoring, onboarding new employees and supporting recruitment.
• Plan for a growing community - Analyse enrolments, class capacity and customer demand to build and adjust class schedules, ensuring we're offering the right lessons at the right times.
• Keep operations on track - Manage staff rosters, approve timesheets, coordinate resources and ensure the swim school runs efficiently.
• Drive business performance - Monitor key performance indicators, budgets and operational results, using insights to identify opportunities for growth and improvement.
• Be part of the action - Work regular customer service, supervising and swim instructing shifts, staying connected with your team and the families who visit our centre.
• Create exceptional experiences - Build relationships with customers, respond to feedback and ensure every swimmer and family feels welcomed and supported.
• Maintain a safe and welcoming environment - Oversee facility presentation, maintenance, safety and compliance to ensure a consistently high standard.

A little more about the role: Our swim schools are at their busiest when families need us most, so this position includes regular weekend work. We're looking for someone who enjoys being part of the action and leading their team during these important periods.

Does this sound like you?

We're looking for someone who enjoys working with people just as much as they enjoy solving problems, analysing results and finding ways to improve.

You'll bring

• Proven experience leading, coaching and developing teams.
• Strong analytical, organisational and planning skills, with confidence using data to make informed decisions.
• Experience managing operations, budgets, rosters and business performance.
• A genuine passion for customer service and creating positive experiences.
• Confidence managing competing priorities and adapting to a busy, ever-changing environment.
• A hands-on leadership style and willingness to lead by example.
• A commitment to safety, quality and continuous improvement.

Don't come from a swim school background? That's okay! We're interested in hearing from great leaders with transferable experience who share our passion for people and delivering exceptional experiences.

Ready to make a splash?

If you're looking for more than just your next management role, this could be the opportunity for you.

Come and be part of a team where your leadership matters, your ideas are valued and the work you do makes a genuine difference.

Why Work With Us?

• Impact lives daily: Help swimmers of all ages gain confidence in the water, from blowing bubbles to swimming 400m non-stop.
• Be part of a supportive team: We believe in working together, prioritising people, and always striving to be better.
• Career growth and development: With a strong foundation in expert swim coaching, we provide ongoing training and opportunities to grow your career.
• A fun and positive environment: We combine professionalism with a friendly, welcoming atmosphere that makes coming to work enjoyable.

Join us and Make Waves!

If you're interested in a fulfilling role where you can make a real difference, we'd love to hear from you.