Operations & Dispatch Coordinator – Crane Hire

Urban Cranes; City Of Swan; On-site; AUD 70,000 - 90,000; Full time

Job summary

Urban Cranes, a Western Australian crane hire business, seeks an Operations & Dispatch Coordinator to manage daily crane, transport and labour allocations, bookings and scheduling changes.

You will process electronic dockets, review invoices for accuracy and liaise with customers, operators and suppliers to keep projects on track. Experience in docket processing and billing is essential, with strong computer skills and attention to detail valued in this hands-on role.

Qualifications

• Experience in operations, dispatch, logistics, equipment hire or construction.
• Docket processing and invoicing experience is essential.
• Knowledge of purchase orders and billing requirements.
• Strong computer skills and ability to learn new software.
• Excellent organizational skills and attention to detail.
• Crane hire or heavy equipment industry experience is highly regarded.

Responsibilities

• Coordinate daily crane, transport and labour allocations.
• Manage customer bookings, enquiries and scheduling changes.
• Process and review electronic dockets using the Visual Dispatch system.
• Prepare and process customer invoices, ensuring accuracy of charges, hours and rates.
• Follow up on missing dockets, signatures and supporting documentation.
• Coordinate site inductions, compliance and project documentation.
• Liaise with customers, operators, suppliers and internal departments.
• Ensure completed jobs are accurately documented and invoiced promptly.

Skills

Dispatch coordination

Operations coordination

Logistics

Docket processing

Invoicing

Billing knowledge

Job description

Operations & Dispatch Coordinator – Crane Hire

Urban Cranes is a growing Western Australian crane hire business servicing commercial, civil, mining and construction projects. This is a varied, hands-on role covering daily scheduling, customer bookings, resource coordination, electronic dockets, invoicing and operational documentation.

Key responsibilities

• Coordinate daily crane, transport and labour allocations.
• Manage customer bookings, enquiries and scheduling changes.
• Process and review electronic dockets using the Visual Dispatch system.
• Prepare and process customer invoices, ensuring accuracy of charges, hours and rates.
• Follow up on missing dockets, signatures and supporting documentation.
• Manage purchase orders, job records and customer invoicing requirements.
• Coordinate site inductions, compliance and project documentation.
• Assist with cross-hire bookings, supplier dockets and invoices.
• Liaise with customers, operators, suppliers and internal departments.
• Ensure completed jobs are accurately documented and invoiced promptly.

About you

• Experience in operations, dispatch, logistics, equipment hire or construction.
• Previous docket processing and invoicing experience is essential.
• Strong knowledge of operational documentation, purchase orders and billing requirements.
• Excellent computer skills and confidence learning new software.
• Strong organisational skills with exceptional attention to detail.
• Ability to multitask, problem-solve and work under pressure.
• Confident communication skills and a proactive, can-do attitude.
• Crane hire or heavy equipment industry experience is highly regarded.

About us

Urban Cranes is a growing Western Australian crane hire business servicing commercial, civil, mining and construction projects.