Operations Coordinator (RN)

Care Hero; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Carehero, an Australian disability care provider, is seeking a Melbourne-based administrator with nursing background to join our hybrid office and home-based rostering team.

You will manage rosters, coordinate with clients and staff, handle recruitment and onboarding, ensure compliance, and support Care Plans with our Clinical Consultant. A strong customer service mindset and RN background are essential.

Qualifications

• Passion for customer service and going above and beyond.
• Background as a Registered Nurse and administrator.
• Strong administrative skills including Microsoft Office and mobile technology.
• Exceptional time management and a thirst to learn.
• Humour and ability to work solo or in a team.
• Solutions-focused with ideas to improve processes.
• Tracheostomy and ventilation experience.

Responsibilities

• Roster management and liaison with clients and staff with a strong focus on customer service.
• Ensure high levels of client and candidate compliance.
• Fill emergency shifts and be the initial contact for roster-related matters.
• Recruitment including advertising, screening and interviewing new staff.
• Onboard staff working with clients.
• Assist the Clinical Consultant with Care Plans.
• Provide responsive customer service with a sense of humour.

Skills

Customer service

Time management

Teamwork

Solutions focused

Education

Registered Nurse (RN)

Tools

Microsoft Office

Mobile technology

Job description

Carehero is one of Australia’s newest disability care providers specialising in Complex Care to individuals living in their own homes. With offices all over Australia we are bringing something new to the industry and are looking for passionate, fun, and driven people to join our growing team.

With an experienced leadership team, it’s an exciting time to be part of something special. Carehero is looking for people who have a background in the Nursing / Disability Field and looking to take the next steps into an administrative environment.

At Carehero, we live and breathe a culture of transparency, continuous learning, development, pursuing excellence and joy in everything we do. We understand that our clients entrust us with the responsibility to support their day-to-day and our work is dedicated to returning the faith they show in our team through exceptional service.

ABOUT THE ROLE

You will have the opportunity to positively affect the lives of multiple clients, and every day will bring new challenges and exciting opportunities to learn.

The key focus of this role includes:

Roster management and liaising with both clients and staff with a strong focus on customer service.

Ensuring a high level of client and candidate compliance

Fill emergency shifts and be the initial point of contact for anything related to the rosters.

Recruitment including advertising, screening, and interviewing new staff.

Working with clients to onboard their staff.

Assisting the Clinical Consultant with Care Plans

Customer service with a sense of humor and being responsive.

As you progress in the role, we are looking for someone driven to develop and grow with our organisation. Carehero utilises a state-of-the-art rostering and staff onboarding system, offering clients and staff - visibility, control, and real time collaboration to ensure they are the stars, and we are the supporting act.

This role will be Melbourne based and work within a hybrid model through our office network and working from home.

ABOUT YOU

To make this role your own, you will have the following attributes:

Passion for customer service and going above and beyond.

Background as a Registered Nurse and administrator

Strong administrative skills including Microsoft Office and mobile technology.

Exceptional time management skills and a thirst to learn.

A good sense of humor because we like having fun (and so do our clients)

Ability to work alone and as part of a team.

Be solutions focused and have plenty of new ideas to continuously improve.

Tracheostomy and Ventilation Experience

• Carehero will offer a competitive salary package, extensive training, and career opportunities for the right person.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.