Administration & Rostering Officer – Disability Services

Nexa Care; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team

Meaningful role

Staff development

Job summary

Nexa Care is seeking an organised Administration & Rostering Coordinator to support our disability services team. You will manage day-to-day administrative tasks and coordinate staff rosters across multiple supported accommodation locations.

You will be a key contact for employees, participants and families, ensuring inquiries are answered promptly and roster requirements are managed effectively. The role emphasizes accuracy, confidentiality and proactive problem-solving.

Qualifications

• Experience in administration, rostering or workforce coordination.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.

Responsibilities

• Answer, return and direct incoming telephone calls.
• Monitor and respond to emails and general enquiries.
• Maintain accurate electronic records, registers and filing systems.
• Prepare correspondence, documents, reports and spreadsheets.
• Follow up outstanding information and staff responses.
• Support onboarding, compliance checks and employee record management.
• Schedule meetings and other operational activities.
• Liaise with support workers, participants, families and external stakeholders.
• Provide general administrative support to Operations and Management teams.

Skills

Administration

Rostering

Workforce coordination

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication

Attention to detail

Tools

Rostering software

Care-management software

Job description

Administration & Rostering Officer – Disability Services

Nexa Care is seeking an organised, responsive and solutions-focused Administration & Rostering Coordinator to support our growing disability services team.

This is a fast-paced and varied role suited to someone who communicates confidently, manages competing priorities well and understands the importance of accurate rostering in delivering safe and consistent participant support.

Nexa Care is seeking an organised, responsive and solutions-focused Administration & Rostering Coordinator to support our growing disability services team.

This is a fast-paced and varied role suited to someone who communicates confidently, manages competing priorities well and understands the importance of accurate rostering in delivering safe and consistent participant support.

About the Role

You will provide day-to-day administrative support while coordinating staff rosters across Nexa Care’s supported accommodation services. You will be a key point of contact for employees, participants, families and other stakeholders, ensuring enquiries are responded to promptly and roster requirements are managed effectively.

Key Responsibilities

Administration

• Answer, return and direct incoming telephone calls.

• Monitor and respond to emails and general enquiries.

• Maintain accurate electronic records, registers and filing systems.

• Prepare correspondence, documents, reports and spreadsheets.

• Follow up outstanding information, documentation and staff responses.

• Support onboarding, compliance checks and employee record management.

• Schedule meetings, appointments and other operational activities.

• Liaise professionally with support workers, participants, families and external stakeholders.

• Provide general administrative support to the Operations and Management teams.

• Assist with other administrative and operational duties as required.

Rostering

• Prepare and maintain staff rosters across multiple supported accommodation locations.

• Allocate shifts according to participant needs, staff availability, qualifications and service requirements.

• Manage shift changes, cancellations, leave requests, vacancies and short-notice absences.

• Contact available employees and arrange suitable replacement coverage.

• Communicate roster changes clearly and promptly to affected employees.

• Monitor roster gaps, unfilled shifts, availability and staffing coverage.

• Maintain appropriate staffing ratios and continuity of support.

• Review rostered hours, timesheets and shift records for accuracy.

• Identify potential overtime, fatigue-management and award-compliance concerns.

• Maintain accurate staff availability and leave information.

• Escalate unresolved staffing risks or service coverage issues to management.

• Support forward planning to reduce last-minute vacancies and roster disruption.

About You

You will be dependable, calm under pressure and comfortable dealing with frequent calls, emails and changing priorities. You will also understand that effective rostering requires sound judgement, clear communication and close attention to detail.

The successful applicant will ideally have:

• Previous experience in administration, rostering, workforce coordination or a similar role.

• Strong organisational and time-management skills.

• Excellent verbal and written communication skills.

• High attention to detail and accuracy.

• The ability to manage urgent matters and competing priorities.

• Confidence communicating with employees and external stakeholders.

• Strong computer skills, including Microsoft Outlook, Word and Excel.

• Experience using rostering, workforce-management or care-management software.

• The ability to maintain privacy, confidentiality and professional boundaries.

• A practical and proactive approach to problem-solving.

• Experience within the NDIS, disability, aged-care, healthcare or community-services sector is highly desirable.

• Knowledge of the SCHADS Award and fatigue-management principles is desirable.

Employment Requirements

The successful applicant may be required to provide:

• A current NDIS Worker Screening Check.

• A current National Police Check.

• Evidence of Australian working rights.

• Any other checks or documentation required for the position.

Why Join Nexa Care?

• Join a growing and participant-focused disability services provider.

• Work in a varied role with meaningful operational responsibility.

• Be part of a collaborative and supportive management team.

• Contribute directly to reliable staffing and consistent participant support.

• Access opportunities to develop your skills as the organisation grows.

Nexa Care is committed to providing safe, respectful and inclusive services. We welcome applications from people of all backgrounds who share our commitment to quality participant support.