Clinical Coordinator (RN)

Care Hero; Gold Coast City; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Carehero is seeking an experienced administrator with nursing background to join our growing team on the Gold Coast. This hybrid role combines working from home with client visits and a strong focus on roster management and customer service.

You will review and develop Care Plans using your Registered Nurse qualification in a white‑collar capacity, recruit staff, support field employees, and ensure compliance.

Qualifications

• Background in the disability field as a carer or administrator.
• Registered Nurse seeking business-hours role.
• Strong administrative skills including Microsoft Office and mobile tech.
• Excellent time management and willingness to learn.

Responsibilities

• Roster management with clients and staff, emphasising customer service.
• Reviewing and developing Care Plans, leveraging RN qualification in a white-collar role.
• Fill emergency shifts through rostering system.
• Recruitment: advertising, screening, interviewing staff.
• Provide guidance and support to field employees.
• Ensure client and candidate compliance.
• Report to Leadership Team; support growth and development.
• Utilise rostering and staff onboarding system to ensure visibility and collaboration.

Skills

Roster management

Customer service

Administrative skills

Microsoft Office

Time management

Communication

Teamwork

Education

Registered Nurse

Tools

Rostering system

Staff onboarding system

Office 365

Job description

Carehero is one of Australia’s fastest growing disability care providers specialising in High & Complex Care to individuals living in their own homes. With offices all over Australia we are bringing something new to the industry and are looking for passionate, fun, and driven people to join our growing team.

With an experienced leadership team, it’s an exciting time to be part of something special. Carehero is looking for people who have a background in the disability / nursing field and looking to take the next steps into an administrative environment.

At Carehero we live and breathe a culture of transparency, continuous learning, development, pursuing excellence and joy in everything we do. We understand that our clients entrust us with the responsibility to support their day-to-day and our work is dedicated to returning the faith they show in our team through exceptional service.

ABOUT THE ROLE

If you're looking for a role with variety and working from home (plus visiting clients) this is the role for you. You will have the opportunity to positively affect the lives of multiple clients, and every day will bring new challenges and exciting opportunities to learn.

The key focus of this role includes:

• Roster management and liaising with both clients and staff with a strong focus on customer service.
• Reviewing and developing Care Plans and utilising your Registered Nurse qualification in a white-collar capacity
• Fill emergency shifts through our industry leading roster system
• Recruitment including advertising, screening, and interviewing new staff.
• Providing guidance, advise and support to our field employees (Support Workers and Nurses.
• Ensuring a high level of client and candidate compliance
• This role will report into the Carehero Leadership Team where you will receive extensive hands-on support.
• We are growing and looking for someone driven continue to develop and grow with our organisation.
• Carehero utilises a state-of-the-art rostering and staff onboarding system, offering clients and staff - visibility, control, and real time collaboration to ensure they are the stars, and we are the supporting act.
• This role will be Gold Coast based and work within a hybrid model through our amazing office in Nerang and working from home.

ABOUT YOU

To make this role your own, you will have the following attributes:

• Background in the disability field as a carer or administrator (or both)
• Registered Nurse looking to work business hours
• Passion for customer service and going above and beyond.
• Strong administrative skills including Microsoft Office and mobile technology.
• Exceptional time management skills and a thirst to learn.
• A good sense of humour because we like having fun (and so do our clients)
• Ability to work alone and as part of a team.
• Be solutions focused and have plenty of new ideas to continuously improve.
• Carehero will offer a competitive salary package, extensive training, and career development for the right person.