Operations Coordinator – Mandarin Speaking

ESY Sunhome Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

ESY SUNHOME Australia is seeking an Operations Coordinator to support day-to-day operations, administration, HR coordination, sales support, order processing, reporting and office management. You will liaise with the General Manager and teams in Australia and China, with Mandarin-speaking duties and strong organisational tradecraft.

The role requires an all-rounder who thrives across departments, follows tasks through to completion and keeps people and processes well organised.

Qualifications

• Experience as Operations/Administration/Office coordinator or similar role.
• Strong written and verbal communication with cross-functional teams.
• Ability to organise tasks across operations, HR, sales and finance.
• Mandarin speaking ability is highly preferred for HQ coordination.

Responsibilities

• Support day-to-day operations of the Australian business.
• Manage office administration, suppliers, facilities and requirements.
• Maintain company documents, records and filing systems.
• Coordinate internal meetings and company activities.
• Assist with process improvement and internal procedures.
• Manage assets like laptops and IT equipment.
• Coordinate recruitment activities and candidate communications.
• Process customer orders and maintain order records.
• Prepare regular operational, sales and management reports.
• Coordinate communication between Australian team and HQ in China.
• Assist cross-functional matters across operations, HR, finance, logistics.

Skills

Organisational skills

Time management

Communication

Multitasking

Team player

Problem solving

Mandarin (preferred)

Tools

Outlook

Excel

Word

Teams

Job description

Operations Coordinator – Mandarin Speaking

ESY SUNHOME Australia is looking for a proactive, organised and highly reliable Operations Coordinator to support the day-to‑day operations of our growing Australian business.

This is a hands‑on and varied role covering business operations, administration, HR coordination, sales support, order processing, reporting and office management.

You will work closely with the General Manager and our Australian Sales, Technical Support, Marketing and Finance teams, while also regularly communicating and coordinating with our Head Office (HQ) team in China. As regular coordination between our Australian operations and China‑based HQ is an important part of this role, Mandarin speaking skills are highly preferred.

The ideal candidate is a strong all‑rounder who enjoys working across different functions, following up on tasks and keeping people, information and processes well organised.

Key responsibilities

Support the day‑to‑day operations of the Australian business

Manage general office administration, suppliers, facilities and office requirements

Maintain company documents, records, templates and filing systems

Coordinate internal meetings, company activities and general operational requirements

Assist with the development and improvement of internal processes and procedures

Manage company assets including laptops, mobile phones, IT equipment and other office equipment

Coordinate recruitment activities, including job advertising, interview scheduling and candidate communication

Process customer orders and maintain accurate order records

Prepare and maintain regular operational, sales and management reports

Coordinate day‑to‑day communication, information sharing and follow‑up between the Australian team and our Head Office in China

Assist with cross‑functional matters involving operations, HR, finance, logistics and internal reporting between Australia and HQ

About you

Previous experience in an Operations Coordinator, Administration Coordinator, Office Coordinator, Sales Support Coordinator or similar role

Strong organisational and time‑management skills

Excellent attention to detail and ability to follow tasks through to completion

Strong written and verbal communication skills

Confidence communicating with customers, suppliers, employees and internal stakeholders

Ability to coordinate effectively across different departments and locations

Strong Microsoft Office skills, particularly Outlook, Excel, Word and Teams

Ability to manage multiple priorities in a fast‑paced environment

A practical, proactive and solution‑focused approach to work

Ability to work independently while being a strong team player

Mandarin speaking skills are highly preferred due to the regular communication and coordination required with our Head Office team in China

Experience working with international or China‑based teams would be advantageous

About us

ESY SUNHOME is a global energy storage and solar technology company providing residential energy solutions, including hybrid inverters, battery storage systems and intelligent energy management solutions.

Our Australian business is continuing to expand its national distribution, sales and technical support network. As our local team grows, the Operations Coordinator will play an important role in supporting the team, improving internal coordination and ensuring the efficient day‑to‑day operation of the business.

A varied role with genuine responsibility and ownership

Direct exposure to Australian management and our international Head Office team

Experience across operations, HR, sales, finance and customer support

A collaborative and fast‑paced working environment

Opportunities to expand your responsibilities as the Australian business continues to grow

Long‑term career development opportunities within an international renewable energy company