Technical Support Engineer – Residential ESS / Inverters (Australia Market)

Swatten; Australia; On-site; AUD 40,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Cross-cultural team environment

Global renewable energy company

Job summary

Swatten in Australia is seeking a Technical Support Engineer focused on residential energy storage systems. You will provide remote and on-site technical assistance, fault diagnosis, and commissioning for installers, distributors, and partners.

The role requires 2+ years in ESS or PV inverter field support, English fluency, and the ability to read electrical schematics. Mandarin is a plus for collaboration with China HQ, with occasional travel within Australia.

Qualifications

• Bachelor’s degree or above in Electrical Engineering or related engineering field.
• 2+ years of hands-on technical support or field commissioning experience in residential ESS/PV inverter/battery systems.
• Strong reading of electrical schematics and fault analysis.

Responsibilities

• Provide remote technical support via phone, email, and ticketing tools to installers and distributors in Australia.
• Perform inverter/battery commissioning, fault diagnosis, and field troubleshooting or system commissioning as needed.
• Conduct online and on-site training for Australian partners on installation standards and commissioning steps.
• Create technical documentation, FAQs, and training guides in English.
• Collaborate with China-based R&D and Quality teams to drive product improvements.
• Support channel projects with grid connection design queries and technical input.

Skills

Technical support

Field commissioning

Problem solving

English communication

Travel readiness

Education

Bachelor’s degree in Electrical Engineering

Job description

We are looking for a customer-centric and technically skilled Technical Support Engineer to join our growing team. In this role, you will serve as the core technical contact for the Australian residential energy storage market (Solar Inverters & Battery Systems). You will provide technical assistance, fault diagnosis, on-site commissioning, and product training for local installers, distributors, and partners, while bridging communication with our overseas R&D and Quality teams.

Key Responsibilities

• Technical Support & Troubleshooting: Provide remote technical support via phone, email, and ticketing tools to installers and distributors across Australia. Assist with inverter/battery commissioning, fault diagnosis, and perform field troubleshooting or system commissioning when necessary.
• Issue Resolution & Escalation: Handle customer technical inquiries and field complaints. Perform root cause analysis (RCA), document fault logs, write formal technical reports in English, and drive the RMA (Return Merchandise Authorization) spare parts process to closure.
• Partner Enablement & Training: Conduct online and face‑to‑face technical training sessions for Australian installation partners. Cover installation standards, commissioning steps, and troubleshooting techniques. Create technical documentation, FAQs, and training guides in English.
• Feedback & Product Optimization: Gather field feedback, product performance data, and local market compliance updates from Australia. Collaborate closely with China‑based R&D and Quality teams to drive product improvements and feature enhancements.
• Grid Compliance & Project Support: Stay updated on Australian residential storage grid standards. Assist partners with system design evaluations, grid connection queries, and technical support during channel project execution.
• Relationship Management: Build and maintain strong technical relationships with local partners and installers. Complete other technical tasks as assigned.

Qualifications & Requirements

• Education: Bachelor’s degree or above in Electrical Engineering, Power Electronics, Automation, New Energy, or a related engineering discipline.
• Experience: 2+ years of hands‑on technical support or field commissioning experience in residential energy storage systems (ESS), PV inverters, or battery systems.
• Technical Expertise: Solid understanding of residential ESS architecture, BMS, and inverter commissioning principles; ability to read and interpret electrical schematics.
• Language Skills: Proficient in English (fluent spoken and written) for conducting technical discussions, writing RCA reports, and delivering training sessions. Fluency in Mandarin is a strong plus (for smooth collaboration with China HQ).
• Grid Standards & Certifications: Knowledge of the Australian residential PV/ESS market and relevant standards (e.g., AS/NZS 4777, AS/NZS 5139, AS/NZS 3000) is preferred. Holding a valid Electrician License or relevant Australian electrical qualifications is a major advantage.
• Soft Skills: Strong field troubleshooting capabilities, cross‑cultural communication skills, high resilience under pressure, and willingness to undertake short‑term travel within Australia.
• Mindset: Passionate about the renewable energy industry with a strong service mindset and team‑oriented approach to problem‑solving.

What We Offer

• Target Compensation: AUD 40,000 - 65,000 / year, negotiable based on qualifications and local market benchmark.
• Great opportunities for career growth in a fast‑expanding global renewable energy company.
• Dynamic, cross‑cultural team environment.