Operations Coordinator - Customer Service, Planning,

Westernport Roadlines; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Westernport Roadlines is looking for an Operations Coordinator to support day-to-day operations from the Koo Wee Rup depot. You will coordinate staff and vehicle utilisation, manage customer enquiries, and assist with HSE compliance.

The role is full-time, Monday to Friday, with eight hours per day and a rotating on-call roster. Based in Koo Wee Rup, you will work closely with the operations team across the network to ensure efficient service delivery for school bus operations, rail

Qualifications

• Highly organised with strong planning skills.
• Able to problem solve and work under pressure.
• Confident with engaging and professional telephone manner.

Responsibilities

• Coordinate staff and vehicle utilisation.
• Manage customer enquiries and day-to-day operations.
• Support HSE compliance and safety practices.
• Coordinate off-site vehicles for servicing or maintenance.
• Ensure operational and compliance requirements are met.

Skills

Organised

Planning skills

Problem solving

Telephone manner

Relationship building

Team player

Positive attitude

Willing to learn

Job description

Operations Coordinator - Customer Service, Planning,

This role is an exciting opportunity to join Westernport Roadlines, based in Koo Wee Rup, proudly part of the Dineen Group of Companies.

Westernport Roadlines provides bus transportation services to a large customer base across Melbourne's outer south-eastern suburbs and into the Gippsland region. Our services include school bus operations, rail replacement services, and charter work.

Operations Coordinator

Westernport Roadlines – Koo Wee Rup

This role is an exciting opportunity to join Westernport Roadlines, based in Koo Wee Rup, proudly part of the Dineen Group of Companies.

Westernport Roadlines provides bus transportation services to a large customer base across Melbourne's outer south-eastern suburbs and into the Gippsland region. Our services include school bus operations, rail replacement services, and charter work.

About the Role

As an Operations Coordinator, you will play a key role in supporting the day-to-day operations of the business. Your responsibilities will include:

• Coordinating staff and vehicle utilisation
• Managing customer enquiries and day-to-day operations
• Supporting HSE compliance

• Coordinating off-site vehicles attending site for routine servicing or maintenance
• Ensuring operational and compliance requirements are met at all times.

This is a full-time position, generally worked Monday to Friday for eight hours per day. Some flexibility may be required from time to time, and you will also be part of a rotating on-call roster.

The role is based at our Koo Wee Rup depot, working closely with members of our operations team across the wider network.

About You

To be successful in this role, you will be:

• Highly organised, with strong planning skills
• Problem solving
• Comfortable working under pressure in a fast-paced environment
• Confident with an engaging and professional telephone manner
• Able to build strong working relationships

• Willing to learn, be part of a team, and contribute to a growing business

Most importantly, we are looking for someone with a positive attitude who is eager to develop and grow with the company.