Operations Coordinator - Customer Service, Planning,

Westernport Roadlines; Koo Wee Rup; On-site; AUD 65,000 - 85,000; Full time

Job summary

Westernport Roadlines – Koo Wee Rup in VIC is seeking an Operations Coordinator to support daily bus operations and planning across the network. You will coordinate staff and vehicle utilisation, handle customer enquiries, and assist with HSE compliance while maintaining high service standards.

The role is full-time, generally Monday to Friday, with an on-call roster rotation. The successful candidate will be highly organized, resilient under pressure, and capable of building strong working

Qualifications

• Strong organizational and planning skills.
• Ability to work under pressure in a fast-paced environment.
• Professional telephone manner and customer focus.
• Willing to learn and grow with the company.

Responsibilities

• Coordinating staff and vehicle utilisation.
• Managing customer enquiries and day-to-day operations.
• Supporting HSE compliance.
• Coordinating off-site vehicles for routine servicing or maintenance.
• Ensuring operational and compliance requirements are met at all times.

Skills

Staff coordination

Planning

Customer service

Problem solving

Communication

Time management

Job description

Operations Coordinator - Customer Service, Planning,

Westernport Roadlines – Koo Wee Rup

This role is an exciting opportunity to join Westernport Roadlines, based in Koo Wee Rup, proudly part of the Dineen Group of Companies.

Westernport Roadlines provides bus transportation services to a large customer base across Melbourne's outer south-eastern suburbs and into the Gippsland region. Our services include school bus operations, rail replacement services, and charter work.

About the Role

As an Operations Coordinator, you will play a key role in supporting the day-to-day operations of the business. Your responsibilities will include:

• Coordinating staff and vehicle utilisation
• Managing customer enquiries and day-to-day operations
• Supporting HSE compliance
• Coordinating off-site vehicles attending site for routine servicing or maintenance
• Ensuring operational and compliance requirements are met at all times.

This is a full-time position, generally worked Monday to Friday for eight hours per day. Some flexibility may be required from time to time, and you will also be part of a rotating on-call roster.

The role is based at our Koo Wee Rup depot, working closely with members of our operations team across the wider network.

About You

To be successful in this role, you will be:

• Highly organised, with strong planning skills
• Problem solving
• Comfortable working under pressure in a fast-paced environment
• Confident with an engaging and professional telephone manner
• Able to build strong working relationships
• Willing to learn, be part of a team, and contribute to a growing business

Most importantly, we are looking for someone with a positive attitude who is eager to develop and grow with the company.

Operations Coordinator - Customer Service, Planning, Melbourne, VIC, AU