Operations Coordinator: Planning, Customer Care, On‑Call

Westernport Roadlines; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Westernport Roadlines is looking for an Operations Coordinator to support day-to-day operations from the Koo Wee Rup depot. You will coordinate staff and vehicle utilisation, manage customer enquiries, and assist with HSE compliance.

The role is full-time, Monday to Friday, with eight hours per day and a rotating on-call roster. Based in Koo Wee Rup, you will work closely with the operations team across the network to ensure efficient service delivery for school bus operations, rail

Qualifications

• Highly organised with strong planning skills.
• Able to problem solve and work under pressure.
• Confident with engaging and professional telephone manner.

Responsibilities

• Coordinate staff and vehicle utilisation.
• Manage customer enquiries and day-to-day operations.
• Support HSE compliance and safety practices.
• Coordinate off-site vehicles for servicing or maintenance.
• Ensure operational and compliance requirements are met.

Skills

Organised

Planning skills

Problem solving

Telephone manner

Relationship building

Team player

Positive attitude

Willing to learn

Job description

Westernport Roadlines is looking for an Operations Coordinator to support day-to-day operations from the Koo Wee Rup depot. You will coordinate staff and vehicle utilisation, manage customer enquiries, and assist with HSE compliance.

The role is full-time, Monday to Friday, with eight hours per day and a rotating on-call roster. Based in Koo Wee Rup, you will work closely with the operations team across the network to ensure efficient service delivery for school bus operations, rail