Operations & Planning Coordinator - Customer Service

Westernport Roadlines; Koo Wee Rup; On-site; AUD 65,000 - 85,000; Full time

Job summary

Westernport Roadlines – Koo Wee Rup in VIC is seeking an Operations Coordinator to support daily bus operations and planning across the network. You will coordinate staff and vehicle utilisation, handle customer enquiries, and assist with HSE compliance while maintaining high service standards.

The role is full-time, generally Monday to Friday, with an on-call roster rotation. The successful candidate will be highly organized, resilient under pressure, and capable of building strong working

Qualifications

• Strong organizational and planning skills.
• Ability to work under pressure in a fast-paced environment.
• Professional telephone manner and customer focus.
• Willing to learn and grow with the company.

Responsibilities

• Coordinating staff and vehicle utilisation.
• Managing customer enquiries and day-to-day operations.
• Supporting HSE compliance.
• Coordinating off-site vehicles for routine servicing or maintenance.
• Ensuring operational and compliance requirements are met at all times.

Skills

Staff coordination

Planning

Customer service

Problem solving

Communication

Time management

Job description

Westernport Roadlines – Koo Wee Rup in VIC is seeking an Operations Coordinator to support daily bus operations and planning across the network. You will coordinate staff and vehicle utilisation, handle customer enquiries, and assist with HSE compliance while maintaining high service standards.

The role is full-time, generally Monday to Friday, with an on-call roster rotation. The successful candidate will be highly organized, resilient under pressure, and capable of building strong working