Operations Coordinator

RSEA Safety Australia & New Zealand; Georges River; On-site; AUD 65,000 - 83,000; Full time

Job summary

RSEA Safety is seeking an organised Operations Coordinator for the PPE Vending Machine Division, based in Hurstville, NSW. The role covers managing B2B vending solutions from inquiry to installation and ongoing support, with occasional national travel.

This office-based, full-time position involves coordinating with sales, service and warehouses to ensure smooth operation of vending solutions and accurate reporting.

Qualifications

• Experience in operations coordination or similar roles.
• Strong organisational skills and ability to manage multiple priorities.
• Confident communication with customers, suppliers and internal stakeholders.
• Experience with purchasing, invoicing, stock coordination or order management.

Responsibilities

• Act as first point of contact for vending-machine and locker enquiries.
• Manage customer enquiries via phone, Teams and email.
• Prepare customer proposals including equipment and rental information.
• Coordinate customer setup, product selections, orders and installations.
• Set up and maintain vending software, customer access and reporting.
• Train customers on machine usage, replenishment and system functionality.
• Coordinate technicians and contractors for installations, servicing and repairs.
• Raising POs and approving supplier invoices.

Skills

Customer service

Organisational skills

Communication

Multitasking

Tools

Pronto ERP

Job description

RSEA Safety is Australia’s largest independent safety retailer, supplying high-quality safety equipment, workwear and PPE to businesses and workers across the country. With a strong national retail network and growing wholesale and corporate operations, RSEA continues to expand, creating exciting career opportunities within a stable and growing organisation.

The Role

An opportunity has become available for an organised and customer-focused Operations Coordinator – PPE Vending Machine Division to join our team in Hurstville.

This varied role is responsible for coordinating RSEA’s PPE vending-machine and locker solutions for B2B customers. You will manage the process from initial customer enquiry and proposal through to account setup, installation, training and ongoing operational support.

Working closely with sales, customer service, planning, warehouses, suppliers and external contractors, you will help ensure vending solutions are implemented effectively and continue operating smoothly. The position also involves occasional national travel to support customer installations and training.

Key Responsibilities

• Acting as the first point of contact for vending-machine and locker enquiries
• Managing customer enquiries across phone, Teams and email
• Preparing customer proposals, including equipment and rental information
• Coordinating customer setup, product selections, orders and installations
• Setting up and maintaining vending software, customer access and reporting
• Training customers on machine usage, replenishment and system functionality
• Coordinating technicians and third-party contractors for installations, servicing and repairs
• Raising purchase orders and approving supplier and contractor invoices
• Invoicing B2B customers for monthly vending-machine rental
• Supporting stock replenishment, stocktakes, forecasting and backorder management
• Resolving operational issues affecting customer accounts
• Producing sales and operational reportsSupporting the sales team with customer opportunities and tender submissions
• Coordinating internal stakeholders to deliver suitable vending solutions

About You

• Previous experience in operations coordination, customer service, account support, field service or a similar role
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicating with customers, suppliers and internal stakeholders
• Comfortable taking ownership of customer enquiries and operational issues
• Experience with purchasing, invoicing, stock coordination or order management
• Intermediate Excel skills, including XLOOKUPs and PivotTables
• Comfortable learning vending software and performing basic technical troubleshooting
• Experience using Pronto or another ERP system is desirable but not essential
• Current driver’s licence and willingness to undertake occasional national travel
• Vending or equipment-service experience is welcomed but not required
• Based in Hurstville, NSW
• Full-time, office-based position
• Monday–Friday
• Occasional national travel
• Varied role across customer service, operations, systems and project coordination
• Supportive team environment within a stable and growing organisation