Operations Coordinator

SC Technology Group; Geelong; On-site; AUD 60,000 - 80,000; Full time

Job summary

SC Technology Group, based in Geelong, seeks an organised Operations Coordinator to support customers, sales, service and admin functions. You will coordinate customer orders, installations, service requests and inventory while building strong customer relationships.

The role involves logistics, scheduling and cross-team collaboration to ensure timely delivery of products and services with a focus on a seamless customer experience. Prior admin/service coordination experience is preferred.

Qualifications

• Experience in administration, customer service, service coordination, operations support or a similar role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide exceptional customer service through responsive and proactive communication.
• Coordinate logistics activities including procurement, delivery, installation, relocation and collection of equipment and other assets.
• Schedule and monitor service activities and technician workloads to meet customer and business requirements.
• Liaise with customers, third-party service providers, and internal teams to facilitate timely outcomes.
• Maintain accurate customer, asset, inventory, and service records.
• Provide reception, administrative and operational support across the business.

Skills

Organisational skills

Communication skills

Customer service

Problem-solving

Teamwork

Tools

CRM

ERP

Service management systems

Job description

We are seeking an organised, customer-focused Operations Coordinator to join our growing team.

This is a diverse and rewarding role that sits at the centre of our business, supporting customers, sales, service, and administrative functions. You will work closely with customers, technicians, suppliers and internal teams to ensure the seamless delivery of products and services while providing an exceptional customer experience.

If you're a proactive problem solver who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service, we'd love to hear from you.

About the role

As Operations Coordinator, you will play a key role in coordinating customer service activities, equipment sales and installations, service requests, inventory management, administration and business operations. You will be responsible for ensuring customer orders, projects and service activities are delivered efficiently, accurately and professionally while maintaining strong relationships with customers and stakeholders.

Key responsibilities

Provide exceptional customer service through responsive and proactive communication.

Coordinate logistics activities, including the procurement, delivery, installation, relocation, and collection of equipment and other business assets.

Schedule and monitor service activities and technician workloads to meet customer and business requirements.

Liaise with customers, third-party service providers, and internal teams to facilitate timely outcomes.

Maintain accurate customer, asset, inventory, and service records.

Provide reception, administrative, and operational support across the business.

Contribute to continuous improvement initiatives and efficient business operations.

About you

Previous experience in administration, customer service, service coordination, operations support or a similar role.

Strong organisational skills with the ability to manage multiple priorities.

Excellent communication and relationship-building skills.

High attention to detail and a commitment to accuracy.

A proactive approach to problem-solving and continuous improvement.

Experience working with CRM, ERP or service management systems (highly regarded).

The ability to work both independently and as part of a team.

A professional, positive and customer-focused attitude.

About us

SC Technology Group is a leading provider of document management and print solutions across the Geelong and Ballarat regions. We support a diverse client base including major corporate organisations, government agencies, and SMEs.

A diverse and engaging role with genuine variety.

Supportive team environment and positive workplace culture.

Ongoing training and professional development opportunities.

Stable, growing business with long-term career prospects.

Opportunity to work across multiple areas of the business and develop your skills.

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