Operations Coordinator

Team Global Express Pty Ltd; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary above industryStand

Upskilling, training, mentoring

Flexible work including work from home

Inclusive parental leave policy

Peer recognition awards

Diversity and inclusion focus

Job summary

Team Global Express Pty Ltd in Brisbane is seeking an organised Operations Coordinator/Operations Support Officer to join our team in Murarrie. In this fast-paced role, you will link customers, drivers and operations to ensure safe, efficient service and a smooth day-to-day operation.

You will handle customer inquiries, assist with job scheduling and coordinate service delivery, while supporting drivers and resolving issues to maintain high-quality outcomes.

Qualifications

• A strong customer service mindset with a commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Confidence using computer systems and Microsoft Office applications
• Strong problem‑solving skills and the ability to make sound decisions in a busy environment
• A proactive and adaptable approach, with a willingness to take ownership of tasks
• High attention to detail and a commitment to accuracy
• The ability to work both independently and as part of a team
• A genuine commitment to promoting and maintaining a safe workplace

Responsibilities

• Providing exceptional customer service via phone and email
• Responding to customer and end-customer enquiries in a timely manner
• Liaising with drivers and operational teams to support service delivery
• Assisting with job scheduling and operational coordination
• Monitoring deliveries and collections to ensure service commitments are met
• Communicating service updates, delays, and schedule changes to customers
• Supporting pricing, invoicing, and payment-related enquiries
• Assisting drivers with operational queries and day-to‑day support
• Contributing to a safe, compliant, and efficient workplace
• Building and maintaining strong relationships with customers and internal stakeholders

Job description

About the Role

We are seeking an organised and customer-focused Operations Coordinator / Operations Support Officer to join our team based in Murarrie, Brisbane. In this fast-paced role, you will be a key link between customers, drivers, and operational teams, helping to ensure services are delivered safely, efficiently, and to a high standard. As an Operations Coordinator, you’ll play an important role in the day-to-day running of our operation. From managing customer enquiries and coordinating service requirements to supporting drivers and resolving issues, you’ll help ensure a seamless experience for both customers and internal stakeholders. This role is ideal for someone who enjoys working in a dynamic environment, can manage competing priorities, and takes pride in delivering exceptional service and operational support.

Key Responsibilities

• Providing exceptional customer service via phone and email
• Responding to customer and end-customer enquiries in a timely manner
• Liaising with drivers and operational teams to support service delivery
• Assisting with job scheduling and operational coordination
• Monitoring deliveries and collections to ensure service commitments are met
• Communicating service updates, delays, and schedule changes to customers
• Supporting pricing, invoicing, and payment-related enquiries
• Assisting drivers with operational queries and day-to‑day support
• Contributing to a safe, compliant, and efficient workplace
• Building and maintaining strong relationships with customers and internal stakeholders

What You’ll Bring

• A strong customer service mindset with a commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Confidence using computer systems and Microsoft Office applications
• Strong problem‑solving skills and the ability to make sound decisions in a busy environment
• A proactive and adaptable approach, with a willingness to take ownership of tasks
• High attention to detail and a commitment to accuracy
• The ability to work both independently and as part of a team
• A genuine commitment to promoting and maintaining a safe workplace

About Team

Global Express Team (TGE) is an Australian‑owned transport and logistics business delivering to Australia and NewZealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit teamglobalexp.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa NewZealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in‑person interview. The last step is undergoing pre‑employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note: When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Connecting people and communities | Driving eCommerce | Moving Australia & NewZealand.

With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and NewZealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put your customers’ businesses at the heart of ours.