Operations Supervisor

Team Global Express; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Upskilling & mentoring

Employee perks & discounts

Flexible work from home

Parental leave

Peer recognition

Job summary

Team Global Express in Brisbane seeks an Operations Supervisor at the Murarrie Depot to lead daily transport operations, oversee fleet and driver performance, and ensure service commitments are met safely and efficiently.

You will work with customers and partners, drive continuous improvement, and help build a positive safety culture while delivering timely KPI reporting and compliance across sites. This hands-on leadership role rewards proactive problem solving and strong stakeholder engagement.

Qualifications

• Experience in transport, logistics, fleet operations, or supervisory role is preferred.

Responsibilities

• Coordinate daily fleet operations and delivery activities to meet service targets.
• Allocate transport resources and communicate plans to stakeholders.
• Monitor service delivery and resolve operational issues promptly.
• Manage driver attendance, leave, performance, and compliance requirements.
• Build and maintain strong relationships with customers and stakeholders.
• Deliver toolbox talks and support ongoing development of delivery partners.
• Ensure compliance with policies, safety standards and Chain of Responsibility obligations.
• Monitor scanning compliance, POD retrieval and operational reporting.

Skills

Leadership

Driver coordination

Communication

Decision making

Problem solving

Attention to detail

Hands-on leadership

Job description

About The Role

Team Global Express is seeking an Operations Supervisor to join our team based at our Murarrie Depot. This is a hands-on leadership role responsible for coordinating daily transport operations, leading delivery partners, and ensuring exceptional service outcomes for our customers. Reporting to the Operations Manager, you will oversee fleet operations, driver performance, service delivery, customer relationships, and operational compliance. You will work closely with customers, drivers, and internal stakeholders to ensure deliveries are completed safely, efficiently, and in line with service commitments.

Key Responsibilities Include

• Coordinating daily fleet operations and delivery activities to achieve service and performance targets
• Allocating transport resources and communicating operational plans to key stakeholders
• Monitoring service delivery and resolving operational issues in a timely manner
• Managing driver attendance, leave, performance, and compliance requirements
• Building and maintaining strong relationships with customers and stakeholders
• Delivering toolbox talks and supporting the ongoing development of delivery partners
• Ensuring compliance with company policies, customer requirements, safety standards, and Chain of Responsibility obligations
• Monitoring scanning compliance, POD retrieval, and operational reporting requirements
• Coordinating backup vehicles and contingency plans when required
• Preparing and reviewing daily and weekly operational and KPI reports
• Investigating service issues and implementing solutions to improve operational performance
• Identifying opportunities to improve efficiency, productivity, and customer outcomes
• Ensuring driver and vehicle presentation standards are maintained
• Supporting a positive safety culture across both customer and Team Global Express sites

What You’ll Bring

• Previous experience in a transport, logistics, fleet operations, or supervisory role (preferred but not mandatory)
• Strong leadership skills with the ability to motivate, influence, and manage teams
• Experience coordinating drivers, vehicles, and daily transport operations
• Excellent communication and stakeholder management skills
• Proven ability to prioritise competing demands and make sound decisions in a fast-paced environment
• Strong problem-solving skills and a proactive approach to operational challenges
• High attention to detail with strong administrative and reporting capabilities
• A hands-on leadership style with a commitment to continuous improvement and operational excellence

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.