Operations Assistant & Internal Sales Coordinator

Auswood International Pty Ltd; Sydney; On-site; AUD 60,000 - 76,000; Full time

Job summary

Auswood International Pty Ltd in Milperra NSW is seeking an Operations Assistant & Internal Sales Coordinator to join our team. This full-time role acts as the central point between customers, sales, warehouse, purchasing, accounts and transport to move orders from enquiry to dispatch.

You will manage enquiries, quotations, order entry, stock checks and freight coordination while supporting external sales staff and maintaining ERP/CRM records.

Qualifications

• Experience in internal sales, customer service, or logistics coordination.
• Strong attention to detail and ability to manage priorities.
• Proficient with ERP systems and Excel.
• Experience with MYOB Advanced and HubSpot is preferred.

Responsibilities

• Respond professionally to customer enquiries by phone and email.
• Process sales orders accurately and confirm pricing, stock availability, lead times and delivery requirements.
• Prepare quotations, follow up outstanding quotes and refer sales opportunities to the relevant salesperson.
• Check customer purchase orders against Auswood sales orders and coordinate approved changes or urgent requirements.
• Support external sales staff with quotations, stock checks, order status and customer information.
• Keep customer and follow-up records current in the ERP and CRM.
• Review daily orders and dispatch priorities, confirm stock allocation and issue picking documents.
• Coordinate warehouse priorities and freight bookings, providing accurate delivery details.
• Monitor orders from picking through delivery and maintain proof-of-delivery and freight records.
• Investigate delayed, incomplete, damaged or incorrect deliveries and coordinate recovery or claims where appropriate.

Skills

Internal sales

Customer service

Order processing

ERP systems

Excel

Attention to detail

Multitasking

HubSpot CRM

Timber/building materials experience

Tools

MYOB Advanced

HubSpot

Job description

Operations Assistant & Internal Sales Coordinator

Auswood International Pty Ltd – Milperra NSW

This full-time position combines operations coordination, internal sales and customer service. You will be a central communication point between customers, sales, warehouse, purchasing, accounts and transport providers—helping each order move smoothly from enquiry and order entry through picking, dispatch and delivery.

The role suits someone who enjoys variety, keeps details under control and takes ownership. You will identify problems early, follow up the right people and stay with an issue until the outcome is confirmed.

Key responsibilities

• Respond professionally to customer enquiries by phone and email
• Process sales orders accurately and confirm pricing, stock availability, lead times and delivery requirements
• Prepare quotations, follow up outstanding quotes and refer sales opportunities to the relevant salesperson
• Check customer purchase orders against Auswood sales orders and coordinate approved changes or urgent requirements
• Support external sales staff with quotations, stock checks, order status and customer information
• Keep customer and follow-up records current in the ERP and CRM
• Review daily orders and dispatch priorities, confirm stock allocation and issue picking documents
• Coordinate warehouse priorities and freight bookings, providing accurate delivery details
• Monitor orders from picking through delivery and maintain proof-of-delivery and freight records
• Investigate delayed, incomplete, damaged or incorrect deliveries and coordinate recovery or claims where appropriate

About you

• Experience in internal sales, customer service, sales-order processing, operations administration or logistics coordination
• Strong attention to detail, organisation and follow-up, with the ability to manage competing priorities
• A professional and responsive telephone and email manner
• Confidence using ERP or inventory systems and Microsoft Office, particularly Excel
• Clear written and verbal English and the ability to work across customers, sales, warehouse, purchasing, accounts and transport providers
• A demonstrated willingness to take ownership and follow actions through to completion
• Experience in timber, building materials, construction products, wholesale distribution or a similar environment
• Experience with MYOB Advanced or a comparable ERP, plus HubSpot or another CRM
• Practical knowledge of warehouse dispatch, freight, inventory control, cycle counting, replenishment, barcode processes or warehouse-location systems

About us

Auswood is an Australian importer and wholesale supplier of engineered timber, formwork, flooring and building materials. Our product range includes LVL, plywood, I-joists, glulam, engineered timber flooring, hybrid flooring, fibre cement and composite decking.

A stable, full-time role with a practical mix of operations, customer service and internal sales

Direct involvement in improving order, inventory and customer-service processes

Product and internal systems training, with exposure to ERP, CRM, inventory and freight workflows

A supportive, results-focused environment and competitive remuneration based on experience