Administration Assistant

CW Products; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

CW Products, a leading Australian roller shutter manufacturer, seeks a proactive Administration Assistant for our Ravenhall, Victoria operation. You will handle reception, data entry, and order processing while supporting sales and operations with a high level of service.

The ideal candidate has administration or customer service experience, strong communication and time-management skills, and familiarity with ERP/CRM systems. Previous manufacturing exposure is a plus.

Qualifications

• Experience in administration or customer service is essential.
• Manufacturing environment experience is advantageous.
• Experience with order entry or ERP systems is advantageous.

Responsibilities

• Enter sales orders into internal systems.
• Answer calls and provide professional customer service.
• Assist customers with general enquiries and order updates.
• Perform reception duties and manage mail.
• Maintain stationery and office supplies.
• Complete banking duties and reconcile petty cash.
• Support sales and operations with admin tasks.
• Prepare documents and correspondence.
• Maintain filing systems.
• Coordinate freight and deliveries with transport providers.
• Monitor shared inboxes and respond to queries.
• Assist with basic accounts tasks such as invoice processing.
• Contribute to continuous improvements of administrative processes.
• Maintain a professional attitude with customers, suppliers and colleagues.

Skills

Administrative experience

Customer service

Data entry

Phone manners

Multitasking

Organizational skills

ERP/CRM experience

Tools

ERP systems

CRM systems

Job description

CW Products is one of Australia's leading manufacturers and wholesale suppliers of quality roller shutter products. With state-of-the-art manufacturing facilities and over 40 years of industry experience, we take pride in supplying the Australian market with the highest quality and widest range of roller shutter products.

Located at our Ravenhall, Victoria operation, CW Products is seeking a motivated and professional Administration Assistant to join our dynamic team and provide high-quality administrative and customer service support.

Reporting to the Branch Manager, the person we are seeking will possess the following attributes:

Prior experience in an administration, reception, or customer service role

Strong attention to detail with accurate data entry skills

Excellent communication skills, both verbal and written

A friendly, professional phone manner

Ability to multitask and manage competing priorities

Strong organisational and time-management skills

A proactive, "can-do" attitude with the ability to work both independently and as part of a team

Reliable, punctual, and committed to maintaining a high standard of work

Experience with ERP or CRM systems (advantageous)

Ideal Candidate Will:

Enter sales orders accurately and efficiently into internal systems

Answer incoming phone calls and provide professional customer service support

Assist customers with general enquiries, order updates, and product information

Perform reception duties, including greeting visitors and managing incoming/outgoing mail

Order and maintain stationery, office supplies, and consumables

Complete general banking duties, including preparing deposits and reconciling petty cash

Support the sales and operations teams with administrative tasks as required

Prepare and distribute documents, reports, and correspondence

Maintain electronic and paper filing systems to ensure accurate record-keeping

Assist with scheduling freight, coordinating deliveries, and liaising with transport providers

Monitor shared inboxes and ensure timely responses to customer and internal queries

Assist with basic accounts tasks such as invoice processing or matching (advantageous)

Contribute to continuous improvement of administrative processes

Uphold a professional and positive attitude when interacting with customers, suppliers, and colleagues

Qualifications:

Previous experience in an administration or customer service role (essential)

Previous experience in a manufacturing environment (advantageous)

Experience with order entry or ERP systems (advantageous)