Operations Admin & Scheduling Specialist

Intrust Group; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Intrust Group in Cairns, Queensland, seeks a permanent full-time Administrative Assistant to join our Cairns-based team. The role focuses on front-desk reception, customer service and general office support, requiring reliability, organisation and clear communication.

Ideal candidates have 2 years of office experience, a Business Administration certificate preferred, a valid driver's licence, and skills in MS Word, Excel and SimPRO.

Qualifications

• Minimum of 2 years’ experience in an office environment.
• Excellent written and verbal communication skills.
• Proactive, well-organised and reliable.
• Valid provisional or full Car licence required.
• Working hours: 8:00am to 4:00pm, Monday to Friday.

Responsibilities

• Provide receptionist duties at the business premises by greeting, attending to and directing visitors.
• Provide customer service as the first point of contact for clients via in-person, phone, email and text.
• Create leads, quotes and jobs in SimPRO from enquiries, and provide details to technicians for efficient completion.
• Coordinate quote and job scheduling with Operations and Service Managers, keeping customers informed and maintaining records in SimPRO.
• Prepare and issue quote fees and deposit invoices and schedule jobs after payment is received.
• Monitor recurring jobs in SimPRO and ensure maintenance tasks are performed on schedule.
• Monitor the generic email inbox and address emails promptly.
• Undertake general clerical duties, including filing, mail management and keeping reception area clean and professional.
• Provide admin support to Office Manager, Operations Managers, Project Managers and GM as required.

Skills

Communication skills

Organisational skills

Reliability

Proactive mindset

Education

Business Administration certificate

Tools

MS Word

MS Excel

SimPRO

Job description

Intrust Group in Cairns, Queensland, seeks a permanent full-time Administrative Assistant to join our Cairns-based team. The role focuses on front-desk reception, customer service and general office support, requiring reliability, organisation and clear communication.

Ideal candidates have 2 years of office experience, a Business Administration certificate preferred, a valid driver's licence, and skills in MS Word, Excel and SimPRO.