Administrative Assistant

Intrust Group; Cairns Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Intrust Group in Cairns, Queensland, seeks a permanent full-time Administrative Assistant to join our Cairns-based team. The role focuses on front-desk reception, customer service and general office support, requiring reliability, organisation and clear communication.

Ideal candidates have 2 years of office experience, a Business Administration certificate preferred, a valid driver's licence, and skills in MS Word, Excel and SimPRO.

Qualifications

• Minimum of 2 years’ experience in an office environment.
• Excellent written and verbal communication skills.
• Proactive, well-organised and reliable.
• Valid provisional or full Car licence required.
• Working hours: 8:00am to 4:00pm, Monday to Friday.

Responsibilities

• Provide receptionist duties at the business premises by greeting, attending to and directing visitors.
• Provide customer service as the first point of contact for clients via in-person, phone, email and text.
• Create leads, quotes and jobs in SimPRO from enquiries, and provide details to technicians for efficient completion.
• Coordinate quote and job scheduling with Operations and Service Managers, keeping customers informed and maintaining records in SimPRO.
• Prepare and issue quote fees and deposit invoices and schedule jobs after payment is received.
• Monitor recurring jobs in SimPRO and ensure maintenance tasks are performed on schedule.
• Monitor the generic email inbox and address emails promptly.
• Undertake general clerical duties, including filing, mail management and keeping reception area clean and professional.
• Provide admin support to Office Manager, Operations Managers, Project Managers and GM as required.

Skills

Communication skills

Organisational skills

Reliability

Proactive mindset

Education

Business Administration certificate

Tools

MS Word

MS Excel

SimPRO

Job description

We provideprofessional trade services to the energy, marine, mining and defence clientele covering all Building, Plumbing, Roofing, Electrical & HVAC service types.

We service Cairns, Innisfail and the Atherton Tablelands, including all surrounding suburbs and communities.

We employ 30 staff, including Carpenters, Electricians, Refrigeration Mechanics, Plumbers, Roof Plumbers and Administrative professionals.

Our business premises is located in Portsmith, Cairns, QLD.

Position advertised:

We are looking for a permanent full-time Administrative Assistant to join our Cairns based team.

The applicant should consider themselves a proactive, self-starter who is well organised and reliable. They should have strong written and verbal communication skills with an intermediate understanding of MS Word and Excel. Experience in SimPRO would be an advantage.

Qualifications:

A certificatein Business Administration is favourable but not mandatory.

A provisional / full Car licence is mandatory.

Experience:

We are looking for a candidate that has a minimum of 2 years prior experience in an office environment, and can proactively work to achieve day to day outcomes with limited direction.

You must be well presented and well spoken with good phone manner and a polite etiquette.

8:00am to 4:00pm Monday to Friday.

6-monthly performance & wage reviews.

Paid weekly on a Thursday.

Full set of work uniforms (x5) and footwear (x1).

Tasks & responsibilities

Some tasks & responsibilities that may be associated with the advertised position are detailed below, more specifically defined tasks will be communicated during the interview stage.

• Provide receptionist duties at the business premises by way of greeting, attending-to and directing visitors.
• Provide customer service as the first point of contact for our clients by responding to enquiries in person, by phone, email and text message.
• Create leads, quote and jobs in SimPRO from incoming customer enquiries, ensuring accurate and detailed information is provided to technicians for efficient job completion.
• Liaise with Operations and Service Managers to coordinate quote and job scheduling, while keeping customers informed and maintaining accurate records in SimPRO.
• Prepare and issue quote fee and deposit invoices and coordinate job scheduling once payment has been received.
• Monitor and maintain reoccurring jobs in SimPRO, ensuring all scheduled maintenance is actioned promptly when due.
• Monitor our generic email inbox and address & action emails accordingly in a timely manner.
• Undertake general clerical and administrative duties, including mail management, electronic filing, record keeping and maintaining a clean, organised and professional boardroom and reception area.
• Complete document preparation including printing, photocopying, binding, and laminating.
• Provide administrative support to the Office Manager, Operations Managers, Project Managers and General Manager when required.
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