Operations Admin Lead — Autonomy & Process Innovation

Woods & Co; Melbourne; Presencial; AUD 75.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Autonomy in administration

Process improvement opportunities

Diverse admin/ops exposure

Supportive team culture

Long-term career opportunity

Descripción de la vacante

Woods & Co Recruitment is partnering with a well-established plumbing company in Melbourne to appoint an experienced Admin Operations Officer. You will be the operational backbone, owning day-to-day administration and supporting leadership to streamline processes and deliver exceptional customer service.

This role suits someone who enjoys smarter ways of working, applying technology, automation and AI to drive continuous improvement while building strong relationships with customers, technicians

Formación

• Minimum 3+ years’ experience in Administration, Operations or Office Management.
• Strong customer service skills with a proactive and solutions-focused mindset.
• Experience using SimPRO or similar job management software is highly regarded.
• Excellent organisational skills with strong attention to detail.
• High level of computer literacy across Microsoft Office and cloud-based systems.
• Interest in technology, automation and AI tools with the ability to streamline processes.
• Ability to build strong relationships with internal and external stakeholders.

Responsabilidades

• Manage the day-to-day administration and operational support of the business.
• Coordinate scheduling, job creation, quotations and invoicing.
• Act as the first point of contact for customer enquiries via phone and email.
• Liaise with technicians, suppliers and clients to ensure seamless service delivery.
• Prepare quotations, reports, compliance documentation and client-specific paperwork.
• Drive continuous improvement by implementing process efficiencies, automation and AI initiatives.

Descripción del empleo

Woods & Co Recruitment is partnering with a well-established plumbing company in Melbourne to appoint an experienced Admin Operations Officer. You will be the operational backbone, owning day-to-day administration and supporting leadership to streamline processes and deliver exceptional customer service.

This role suits someone who enjoys smarter ways of working, applying technology, automation and AI to drive continuous improvement while building strong relationships with customers, technicians