Admin Operations Officer

Woods & Co; Ringwood; On-site; AUD 75,000 - 80,000; Full time

Job summary

Woods & Co Recruitment is seeking an Admin Operations Officer in Ringwood, NSW, to become the operational backbone of the business. You will own day-to-day administration, coordinate quotes and invoicing, and support service delivery while collaborating with leadership.

This role offers scope to streamline processes, implement technology, and drive AI initiatives in a growing plumbing company with a collaborative culture. Competitive salary and long-term opportunity on offer.

Qualifications

• 3+ years in Administration, Operations or Office Management.
• Strong customer service with proactive, solutions-focused mindset.
• Excellent organisational skills with strong attention to detail.
• High level of computer literacy across MS Office and cloud-based systems.
• Interest in technology, automation and AI tools to streamline processes.
• Ability to build strong relationships with internal and external stakeholders.
• Excellent communication skills.

Responsibilities

• Manage day-to-day administration and operational support.
• Coordinate scheduling, job creation, quotations and invoicing.
• Act as first point of contact for customer enquiries via phone and email.
• Liaise with technicians, suppliers and clients to ensure seamless service delivery.
• Prepare quotations, reports, compliance documentation and client paperwork.
• Drive continuous improvement through process efficiencies, automation and AI initiatives.

Skills

3+ years admin/ops

customer service

organisational skills

computer literacy

tech/AI interest

stakeholder relationships

communication skills

Tools

Simpro

Job description

Woods & Co Recruitment are excited to partner with a well-established and growing plumbing company to find an experienced Admin Operations Officer.

This is far more than a traditional administration role. You'll become the operational backbone of the business, taking ownership of day-to-day administration while working closely with leadership to improve systems, streamline processes and support the delivery of exceptional customer service.

This is an ideal opportunity for someone who enjoys identifying smarter ways of working, implementing technology and making a genuine impact within a business that values continuous improvement.

What’s in it for you?

• $75,000 - $80,000 + Super.
• Take ownership of the administration function with genuine autonomy.
• Opportunity to improve processes and introduce innovative ways of working.
• Diverse role with exposure across administration, operations and business improvement.
• Join a stable and growing business with a supportive team culture.
• Long-term career opportunity within a respected organisation.

What do you do?

• Manage the day-to-day administration and operational support of the business.
• Coordinate scheduling, job creation, quotations and invoicing.
• Act as the first point of contact for customer enquiries via phone and email.
• Liaise with technicians, suppliers and clients to ensure seamless service delivery.
• Prepare quotations, reports, compliance documentation and client-specific paperwork.
• Drive continuous improvement by implementing process efficiencies, automation and AI initiatives.

What do you need?

• Minimum 3+ years’ experience in an Administration, Operations or Office Management role.
• Strong customer service skills with a proactive and solutions-focused mindset.
• Experience using Simpro or similar job management software is highly regarded.
• Excellent organisational skills with strong attention to detail.
• High level of computer literacy across Microsoft Office and cloud-based systems.
• Interest in technology, automation and AI tools with the ability to streamline processes.
• Ability to build strong relationships with internal and external stakeholders.
• Excellent communication skills.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

*You will only be contacted if you are shortlisted and meet the above requirements.