Office Operations Lead – Admin & Process Champion

Elite Smart Energy Solutions; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Elite Smart Energy Solutions in South Melbourne is seeking a hands-on Office Manager to own day-to-day office operations and support the wider team across administration, coordination, and internal processes.

This role is not a passive admin position; you will drive consistency, streamline workflows, and ensure the office runs smoothly, with responsibility across scheduling, invoicing, and staff onboarding (onshore and offshore).

Qualifications

• Experience in an Office Manager or similar administrative leadership role.
• Highly organized with strong attention to detail.
• Confident managing multiple priorities in a fast-paced environment.
• Strong communication skills and accountability across teams.

Responsibilities

• Oversee daily office operations and administrative processes.
• Coordinate internal workflows across operations, sales, and customer service.
• Maintain accurate records, documentation, and internal systems.
• Support scheduling, job tracking, and installer coordination.
• Monitor office resources, suppliers, and facilities management.
• Assist with invoicing and accounts administration.
• Support onboarding of administrative staff (onshore and offshore).
• Identify process gaps and implement efficiency improvements.

Skills

Office management

Time management

Communication

Account administration

Tools

HubSpot

Microsoft Office

Job description

Elite Smart Energy Solutions in South Melbourne is seeking a hands-on Office Manager to own day-to-day office operations and support the wider team across administration, coordination, and internal processes.

This role is not a passive admin position; you will drive consistency, streamline workflows, and ensure the office runs smoothly, with responsibility across scheduling, invoicing, and staff onboarding (onshore and offshore).