Operations Admin & Help Desk Coordinator

SKG Services; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

SKG Group is seeking an organised and detail-oriented Administration Support Officer to join our National Shared Services Help Desk team. This role provides administrative and operational support across the SKG Group, working closely with Operations, Finance, HR, IT, clients and external service providers.

You will handle administrative tasks, manage inquiries, triage requests, maintain records and assist with invoicing, onboarding and compliance.

Qualifications

• Experience in administration, customer service, help desk, coordination or a similar support role.
• Excellent attention to detail and a strong focus on data accuracy.
• Highly organised with the ability to prioritise competing requests.
• Strong written and verbal communication skills.
• Confident dealing with internal stakeholders, clients and external providers.
• Able to work across multiple systems and software platforms.
• Takes ownership of tasks and follows through to completion.
• Solutions-focused in a busy, team-oriented environment.
• Understands confidentiality, compliance and accurate record keeping.

Responsibilities

• Provide administrative and help desk support across the organisation.
• Manage shared inboxes, phone inquiries and day-to-day requests.
• Triage requests and coordinate with appropriate team or stakeholder.
• Assist with client escalations, complaints and service requests, ensuring they are recorded and actioned.
• Maintain accurate records, notes, attachments and documentation across SKG systems.
• Assist with work orders, service requests and job administration.
• Support operational invoicing and job costing processes by checking documentation and data accuracy.
• Assist with maintaining employee, training, site, asset and compliance records.
• Support client portals and CRM records, ensuring information remains up to date.
• Assist with operational and management reporting.
• Coordinate system-related requests with IT and development teams.
• Assist with onboarding and other administrative requirements across the business.
• Identify data, compliance or process issues and escalate to the appropriate stakeholder.
• Provide general administrative support to Operations, Finance, HR and other functions.

Skills

Administration

Customer service

Help desk

Coordination

Data accuracy

Stakeholder communication

Multi-system proficiency

Task ownership

Tools

CRM software

Office suites

Job description

SKG Group is seeking an organised and detail-oriented Administration Support Officer to join our National Shared Services Help Desk team. This role provides administrative and operational support across the SKG Group, working closely with Operations, Finance, HR, IT, clients and external service providers.

You will handle administrative tasks, manage inquiries, triage requests, maintain records and assist with invoicing, onboarding and compliance.