Administrative & Scheduling Coordinator

Essential Network Solutions PTY LTD; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Job summary

Essential Network Solutions PTY LTD is seeking an Administration Assistant to join our Scheduling team. You will handle customer enquiries, manage emails and calls, and support daily operations to keep our field teams moving efficiently.

The role emphasises organisation, clear communication, and proactive problem solving in a fast-paced environment. You will work with schedulers, technicians and customers to ensure timely, accurate information flow.

Qualifications

• Experience in administration, scheduling or customer service preferred.
• Excellent communication and organisational skills.
• Proficient with Microsoft Office.
• Ability to manage a busy workload with accuracy.
• Reliable, proactive and able to work both independently and in a team.

Responsibilities

• Manage customer emails, calls and general enquiries
• Monitor and maintain shared inboxes
• Assist with scheduling and job administration activities
• Coordinate customer communications, confirmations and reschedules
• Follow up outstanding information and job requirements
• Maintain accurate records and data entry
• Support technicians and scheduling staff throughout the day
• Assist with a range of administrative tasks across the business

Skills

Highly organised

Detail-oriented

Communicating with customers

Customer service

Multitasking

Independent and team player

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Essential Network Solutions PTY LTD is seeking an Administration Assistant to join our Scheduling team. You will handle customer enquiries, manage emails and calls, and support daily operations to keep our field teams moving efficiently.

The role emphasises organisation, clear communication, and proactive problem solving in a fast-paced environment. You will work with schedulers, technicians and customers to ensure timely, accurate information flow.