Administration Support Officer

SKG Services; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

SKG Group is seeking an organised and detail-oriented Administration Support Officer to join our National Shared Services Help Desk team. This role provides administrative and operational support across the SKG Group, working closely with Operations, Finance, HR, IT, clients and external service providers.

You will handle administrative tasks, manage inquiries, triage requests, maintain records and assist with invoicing, onboarding and compliance.

Qualifications

• Experience in administration, customer service, help desk, coordination or a similar support role.
• Excellent attention to detail and a strong focus on data accuracy.
• Highly organised with the ability to prioritise competing requests.
• Strong written and verbal communication skills.
• Confident dealing with internal stakeholders, clients and external providers.
• Able to work across multiple systems and software platforms.
• Takes ownership of tasks and follows through to completion.
• Solutions-focused in a busy, team-oriented environment.
• Understands confidentiality, compliance and accurate record keeping.

Responsibilities

• Provide administrative and help desk support across the organisation.
• Manage shared inboxes, phone inquiries and day-to-day requests.
• Triage requests and coordinate with appropriate team or stakeholder.
• Assist with client escalations, complaints and service requests, ensuring they are recorded and actioned.
• Maintain accurate records, notes, attachments and documentation across SKG systems.
• Assist with work orders, service requests and job administration.
• Support operational invoicing and job costing processes by checking documentation and data accuracy.
• Assist with maintaining employee, training, site, asset and compliance records.
• Support client portals and CRM records, ensuring information remains up to date.
• Assist with operational and management reporting.
• Coordinate system-related requests with IT and development teams.
• Assist with onboarding and other administrative requirements across the business.
• Identify data, compliance or process issues and escalate to the appropriate stakeholder.
• Provide general administrative support to Operations, Finance, HR and other functions.

Skills

Administration

Customer service

Help desk

Coordination

Data accuracy

Stakeholder communication

Multi-system proficiency

Task ownership

Tools

CRM software

Office suites

Job description

SKG is seeking an organised and detail-oriented Administration Support Officer to join our National Shared Services Help Desk team.

This role provides administrative and operational support across the SKG Group, working closely with Operations, Finance, HR, IT, clients and external service providers.

Key Responsibilities include but are not limited to

• Provide administrative and help desk support across the organisation.
• Manage shared inboxes, phone enquiries and day-to-day requests.
• Triage requests and coordinate them with the appropriate team or stakeholder.
• Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned.
• Maintain accurate records, notes, attachments and documentation across SKG systems.
• Assist with work orders, service requests and job administration.
• Support operational invoicing and job costing processes by checking documentation and data accuracy.
• Assist with maintaining employee, training, site, asset and compliance records.
• Support client portals and CRM records, ensuring information remains accurate and up to date.
• Assist with operational and management reporting.
• Coordinate system-related requests with IT, development teams and relevant service providers.
• Assist with onboarding and other administrative requirements across the business.
• Identify data, compliance or process issues and escalat[e] them to the appropriate stakeholder.
• Provide general administrative support to Operations, Finance, HR and other business functions as required.

About You

• Has previous experience in administration, customer service, help desk, coordination or a similar support role.
• Has excellent attention to detail and a strong focus on data accuracy.
• Is highly organised and able to prioritise competing requests.
• Has strong written and verbal communication skills.
• Is confident dealing with internal stakeholders, clients and external providers.
• Can work comfortably across multiple systems and software platforms.
• Takes ownership of tasks and follows matters through to completion.
• Has a practical and solutions-focused approach.
• Is comfortable working in a busy, team-oriented environment.
• Understands the importance of confidentiality, compliance and accurate record keeping.

Why SKG Group?

• Join a rapidly growing national organisation with a strong reputation for service excellence.
• Work alongside a supportive, experienced and collaborative leadership team.
• Play a key role in driving business growth, securing new clients and shaping strategic outcomes.
• Make a direct impact on client success, operational performance and company growth.
• Career development and progression opportunities within a values-driven organisation that invests in its people.

SKG Group is an Equal Opportunity Employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity, respect and equal opportunity for all employees, regardless of age, gender, cultural background, disability, sexual orientation, gender identity or veteran status